Helping public services meet citizen demand
There is a shortage of certain key skills and an urgent need to re-purpose existing capabilities to meet new challenges. Our contingent and other sourcing solutions can solve immediate continuity or scale shortages. Many companies have recently hired or continue to hire during this time. Some are being asked to repurpose manufacturing capability to produce products that are in short supply. Getting staff into certain key roles quickly and making sure your new people are productive from day one is more important than ever.
Out of hours
Around the clock customer service support for citizens
Local authorities, housing associations and other public sector providers must ensure that around the clock customer service is available for citizens who need urgent support. Emergency homelessness, social services support, dangerous structures, environmental health and emergency highway issues, to name a few, all require immediate attention and guidance.
‘Response out of hours’ is a nationally shared out of hours customer service partnership, delivered by Ealing London Borough Council and Capita. Public sector bodies such as local authorities, housing associations and health service providers can join the partnership, wherever they are in the UK, to access a large pool of highly skilled and experienced customer service agents, to deliver their out of hours customer service requirements.
Digital learning and training
As experts in learning transformation, we are uniquely placed to help organisations get to grips with this challenge. Our consultancy services are designed to act as the strategic extension of your learning function – complementing, leading, and supporting as appropriate.
Right now, working from home means learning & training from home. There has been no bigger recent disruption than that faced by millions of workers up and down the country. This is fundamentally changing the approach to learning and training. Our training and e-learning solutions feature rapid models for transforming your existing face to face training and learning programmes into digital ones.
As a learning business we are also supporting our customers by helping their leaders and managers navigate the challenges presented by leading from a distance, whilst remaining productive and engaged themselves.
Revenues and benefits
We have been transforming revenues and benefits processes on behalf of local authorities for over 30 years.
By transforming revenue processes for local authorities we are helping them to deliver local services and create a better citizen experience.
We collect, maximise and distribute local authority revenue, and we have many delivery options to meet your needs.
Our benefits processing expertise allows local authorities to reduce fraud and ensure eligible claimants receive payments in a timely manner. And the revenue generated through our services helps councils to better protect and invest in local public services.
Available on a long or short-term basis, we can provide a fully managed service, as well as delivering standalone projects. Our digital platforms also provide customers with a more accessible service, specifically designed for today’s modern community.