Virtual contact centre
Delivering excellent customer service with remote-working technology
Our robust, secure, easily scalable virtual contact centre lets customer service agents work remotely with the minimum of equipment and only a basic Wi-Fi connection. It’s fast to set up and easily integrated with your existing customer relationship management systems.
Agents can check customer information through a simple user interface that they access on their own PC, laptop or tablet and a virtual call management platform routes calls directly to and from their mobiles.
Our robust, secure cloud technology lets great agents do what they do best during a time of huge customer demand and potential staff shortages – supporting your customers while protecting your revenue and reputation, and strengthening your business resilience.
Remote working enables you to retain existing agents and unlocks a source of new ones, for whom contact centre working might have been impossible.
We can scale virtual contact centres easily to meet your business requirements, while keeping costs down through BYOD (Bring Your Own Device).
Easy to set up
Calls remain secure
Performance is maintained
Crucial MI is uninterrupted
How it works
In our virtual contact centre, agents log into a secure web portal from home, using their own broadband provider and any device that supports a secure, modern browser.
Once they’ve got through authentication, they’ll see their familiar office desktop. They use their own mobile phone to take calls, keeping voice quality high and unaffected by home bandwidth issues.
Full and seamless security
The transmission path is fully encrypted and completely secured. There are no security issues if the agent’s home Wi-Fi connection is shared.
If agents need to handle credit card data, calls can be swiftly transferred to an on-site operator to ensure that they comply with payment card industry rules.
Good for your business… and your employees
Our virtual contact centre means your agents can:
- take advantage of more flexible shift patterns to suit their home life
- remain at home and avoid unnecessary travel, helping them to stay safe
- keep busy, making them feel valued and supporting their mental health during these difficult times.