Many local authorities are turning to automation and artificial intelligence (AI) to enable them to deliver essential public services.
Our established AI-driven applications are already supporting customer management in local councils, offering powerful, robust solutions to meet the challenges of social distancing and fewer available staff due to self-isolation or illness.
Our customer advisory bot relieves the pressure from increased contact, transforming the way people engage with your council. Easy to set up and even easier for citizens to access, it provides a fast, accurate and personalised response for benefits and business rate queries, with the query only referred on to an employee if needed.
Our Robotic process automation (RPA) solution mirrors human actions in software applications to remove the need to input data from other sources. We’re also supporting local authorities with other forms of automation, including making it easier to assess a large number of benefits applications by cutting down the usual workload of manual checking and processing, freeing staff to focus on more complex claims.
Our market-leading software for education and children’s services, and for revenues and benefits is available in the cloud – this allows employees to work securely from home whilst bringing together data to improve processing and decision times and, ultimately, improve citizen experience. We also offer a feature-rich, flexible housing management system, including live video-streaming technology to support incident management and situational awareness in response to residents’ queries.
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