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Data and analytics hub

Optimising your data. Helping you make effective and efficient decisions. Using innovation for continuous improvement. Capitalising on your business intelligence.

Using our expertise and innovation in data analytics we'll help you create actionable insight from your data enabling you to make effective decisions that benefit your business, your customers and the citizens and communities that you engage with.

Artificial Intelligence: Is it the 4th industrial revolution?

Using AI is a journey. And the journey to AI starts with ‘the basics’ of identifying and understanding the data. Where does it reside? How can we access it? Strong information architecture is the first step on the AI ladder. By Alan Crameri, CTO, Barrachd.

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The 4 things that drive customers mad

How conversation data can reveal what makes your customers want to leave. Could there be ‘Four Horsemen of the Customer Service Apocalypse’, consistent sequences in call handler behaviour that predict customer ‘divorce’ (or at least extreme dissatisfaction)?

Andy Moorhouse
Director of insight and analytics, Blue Sky, part of Capita


"Using data for customer retention"


 

"Data and AI"

Data first, AI second

AI can be the answer to many business challenges – but is, ultimately, worthless without good quality data – and the right data.

With the heightened awareness of the ‘power of data’, combined with complex algorithms touted as the panacea for some organisations, Anish Shah outlines a genre of conversations that he’s regularly having with clients in the backdrop of that mindset.

Anish Shah,
Head of automation CoE, Capita


 

Can analytics help fight social isolation?

Talking data and analytics in healthcare: An interview with Adrian Woolmore, Capita Transformation.

As health market lead of Capita Transformation, Adrian and his team are working to reduce social isolation in the UK. We spoke to him about the potential to use predictive analytics to help tackle the issue.

Adrian Woolmore
Market lead director for health, Capita Transformation

"Analytics in healthcare"


 

"Using data to help your business"

Choose your own data strategy - why data trends are not always the right thing to follow

In today’s increasingly data-driven world, organisations are facing growing pressure to adopt strategies around data, machine learning and AI, keep abreast of latest technology and demonstrate that their data is contributing to growth and profitability.

Doug Brown
Chief data scientist, Capita Employee Solutions



 

Data powers a good digital strategy: but it all starts with building citizens’ trust.

For councils to realise the full potential of their digital vision, they have to first engage with citizens and build their confidence in order to generate the data that will make it all possible.

Anthony Singleton
Managing director, Capita One, Capita Software


"How we use data to support communities"


 

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