An application can be processed from start to finish in less than two minutes – up to 20 times quicker than a member of staff can normally process the same form manually. Customers can submit their claim online and receive confirmation of their entitlements automatically. This not only improves customer experience, it releases staff to focus on complex priority tasks instead of time-consuming data entry, and also reduces the risk of error through rekeying or manual processing.
The solution, developed by Capita One’s benefits specialists and requiring no third party software or integration, offers an out of the box, automated ‘user’, fully configurable to manage any claim type you wish to automate, including risk-based verification.
This automation is easily set up within your core system parameters, working alongside your online assessments and applications processes to identify and manage assessments from start to finish.