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How retail can adapt to the challenges of 2022: video series

Capita
Delivered by industry experts, 4 insightful videos consider the future of retail, from generational consumer change and technology to the cost of living crisis.
Video
Financial & Banking

Retail banking

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Capitalising on volatility in the motor finance market

Aps Ajit
Download our white paper to understand the crucial factors for financial services providers to achieve sustainable growth in the volatile motor finance market.
2 Min read
Insight
Financial & Banking

Mortgages

Retail banking

Customer experience

Digital & technology

Financial and banking

Our thinking

Decentralised finance offers opportunities for financial institutions

Holly Middleton
We explore the threats and opportunities of Decentralised finance (DeFi) for traditional financial services providers.
2 Min read
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Developing great leaders through apprenticeships

Lisa Khosla
Keeping teams motivated and productive in a disparate, more virtual working environment can be difficult. It requires great leaders who know how to boost morale and create a feeling of togetherness, no matter where their teams are based. When there’s a confident leader at the helm, teams can be more productive, happy, and conflict-free.
3 Min read
Insight
green mortgages

Mortgages

Retail banking

Customer experience

Responsible business

Financial and banking

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What are green mortgages and are they too good to be true?

Sarah Green
Further growth is anticipated in the ‘green’ mortgages market as homeowners can use technology to bring energy savings down without expensive changes at home.
4 mins read
Insight
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Retail banking

Customer experience

Financial and banking

Our thinking

Bringing leaders together to deliver customer experience that drives emotional engagement

Aps Ajit
At Capita, we understand the importance of empathy. We met with financial services leaders to explore how we can support vulnerable customers and create better outcomes.
6 Min read
Insight

Spotlight: customer experience during the cost of living crisis

When reality bites, we find ways to bite back

We recently held another stimulating discussion in our series of events tracking the cost-of-living crisis, its effects and what actions businesses are taking. Read the article to find out what these are, and learn about current trends.

Read our 'Reality bites' article
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