As the government continues its commitment to deficit reduction, local authorities continue to meet the twin challenges of ongoing growth in demand for services and unprecedented cuts in funding. We believe people have a right to great public services. Our mission is to help councils deliver them. We believe that high quality public services enrich people’s lives.
We have worked with more than 75% of local authorities and their partners, and offer expertise in the sector along with a broad range of services.
We help local authorities focus on:
Our programme management capability, delivered by our 200+ consultants provides the capacity and credibility to co-ordinate large scale change.
Delivering lasting change through improved service design
We design and deliver new structures across councils, across partner organisations and with the community to deliver services differently, for less, with improved outcomes.
Understanding customers’ needs and behaviours
We help local authorities understand who their customers are and how services can be efficiently designed to meet local community needs and expectations.
Harnessing the power of digital
We help councils optimise their existing technology to meet the needs of their staff and support their customer engagement programmes.
Cutting costs whilst preserving what’s valuable
We have saved local authorities hundreds of millions of pounds by identifying and helping to remove activity that does not deliver sufficient value.
Achieving outcomes and working towards prevention
We work within and across local government, the NHS and the third sector to help public services make a real difference to the wellbeing of local vulnerable communities.
The need to address unforeseen levels of national debt has led to cuts in public spending that are the most severe for decades. People are living longer and will need to work longer, and tax revenues reflect the long road to recovery faced by the private sector. At the same time public expectation and political will suggest that services must be provided more individually and more locally.
Capita works with central government departments and agencies to help them work better individually and collectively, and build the new world with confidence and flexibility
Specifically we help central government focus on:
Restructure and Reform
The key to structural reform is to question the fundamentals of the organisation: to re-confirm its purpose, objectives and scope; to creatively redefine the services and customer experience; to investigate new collaborative possibilities; and bring the whole organisation with you through the process.
We help public sector clients architect the future of their business from first principles and put in place robust and prioritised plans, supported by a clear case for change.
It is critical that leaders have the support of people who know, through experience, how to drive change without losing people. We provide experienced transformation directors, delivery and PMO managers, analysts, modellers and change agents who have all done this before, backed by tools, techniques and methods proven in similar situations.
For many of our clients the most pressing issue is to make efficiency savings right now. There are a variety of well understood approaches to improving operations, many of which depend on highly analytical methods. It is the ability to combine these structured methods with plain language and a practical empathy for the operational staff that can really make the difference.
The financial services industry faces ever-increasing levels of regulatory change and oversight, against a backdrop of challenging economic conditions and fluctuating levels of trust.
We help leading financial services organisations implement change successfully to their business operations. We combine deep knowledge of retail and commercial banking, general insurance, and life and pensions with extensive, practical experience of making change happen.
We help local organisations focus on:
We help our clients understand the impact of regulation, meet those requirements, minimise the cost of compliance, reduce risk and embed maintenance of compliance within business as usual.
We use skills and experience from across the whole of Capita to help you deliver operational excellence, improving efficiency and skills and transforming processes.
Customer insight and experience
We help you understand your customer and reshape and redesign services with them in mind.
We bring a structured process to assess your platforms and identify the most appropriate solution.