Improving essential public services through digital systems and performance excellence

Our digital operations use technology and innovation to simplify and strengthen service delivery, seamlessly integrating with government departments, local authorities, schools, housing associations, the NHS and the emergency services.

Essential benefits for citizens affected by ill-health or disability are awarded by the Department for Work & Pensions thanks to the 20,000+ verified health assessments we are delivering every month.

Local citizens benefit from crucial public services thanks to the £5.4 billion in business and council tax revenues we collect annually through technology-enhanced payment systems. And UK citizens enjoy world-leading gas safety thanks to our registering and verifying of 135,000 engineers with Gas Safe Register.

Key statistics

20,000

➥ clinical assessments delivered every month

30,000

➥ 999 calls answered every day at our contact centres

135,000

➥ engineers registered with the Gas Safe Register are improving our safety

 

 

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Our work

Central government
Citizen experience
Collections
Central government
Transport
Our work
03/09/2019
3 mins read
Working on behalf, and with, Transport for London, we manage the London Congestion Charging scheme.

Central government
Public safety
Central government
Public safety
Utilities
Our work
11/10/2019
2 mins read
Back in 2007, the Health & Safety Executive (HSE) conducted a review of the domestic gas safety regime and identified a case for change.
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