Improving essential public services through digital systems and performance excellence

Our digital operations use technology and innovation to simplify and strengthen service delivery, seamlessly integrating with government departments, local authorities, schools, housing associations, the NHS and the emergency services.

Essential benefits for citizens affected by ill-health or disability are awarded by the Department for Work & Pensions thanks to the 20,000+ verified health assessments we are delivering every month.

Local citizens benefit from crucial public services thanks to the £5.4 billion in business and council tax revenues we collect annually through technology-enhanced payment systems. And UK citizens enjoy world-leading gas safety thanks to our registering and verifying of 135,000 engineers with Gas Safe Register.

Key statistics


➥ clinical assessments delivered every month


➥ 999 calls answered every day at our contact centres


➥ engineers registered with the Gas Safe Register are improving our safety



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