Improving essential public services through digital systems and performance excellence

Delivering essential public services for those most in need is at the heart of what we do.

Our digital operations use technology and innovation to simplify and strengthen service delivery, seamlessly integrating with government departments, local authorities, schools, housing associations, the NHS and the emergency services.

Essential benefits for citizens affected by ill-health or disability are awarded by the Department for Work & Pensions thanks to the 20,000+ verified health assessments we are delivering every month.

Local people benefit from crucial public services thanks to the £5.4 billion in business and council tax revenues we are collecting annually through technology-enhanced payment systems.

UK citizens enjoy world-leading gas safety thanks to our registering and verifying of 135,000 engineers with Gas Safe Register.


clinical assessments delivered every month


999 calls answered every day at our contact centres


engineers registered with the Gas Safe Register are improving our safety

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Our work

Central government
Our work
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Working on behalf, and with, Transport for London, we manage the London Congestion Charging scheme.
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Digital transformation

We’re helping governments, citizens and communities solve our most complex challenges through digital and technology-enabled business transformation. 

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Government venturing

We’re partnering with government to generate value from latent assets and create sustainable new income streams to fund essential public services.

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Citizen experience

Capita helps the public sector to transform the citizen customer experience and make operational savings.

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