Issue
Back in 2007, the Health & Safety Executive (HSE) conducted a review of the domestic gas safety regime and identified a case for change. The gas registration scheme needed modernising, for the benefit of both the public and gas engineers. The purpose of the new scheme would be to carry out gas engineer registration and inspection to assure the UK’s gas safety and to raise awareness of gas safety issues amongst the general public. The HSE selected Capita to administer this new registration scheme – Gas Safe Register.
Our role
The Gas Safe Register is the official list of gas businesses who are registered to work safely and legally on boilers, cookers, fires and all other gas appliances. As well as administering the scheme we also check the competence of engineers through a team of gas safety inspectors and promote awareness of gas safety and the Register to consumers across the UK, Isle of Man and Guernsey.
We opened for business in January 2009 having completed the first phase of the system and web development in just three months. Full operation of the scheme began on 1 April 2009.
The impact
We have been delivering this service since 2009. Since its launch, the number of engineers registered has risen from 120,000 to over 150,000, and the number of businesses from 58,000 to more than 76,000. Gas Safe Register has developed its brand to build trust, undertaken significant gas safety awareness campaigns for the general public, handled 3.5 million calls to the helpline, performed 23.5 million find and checks on gas engineers via the website, and carried out over 55,000 inspections annually to ensure gas work is safe.
In 2019, HSE renewed the contract with us which will run until March 2025. We will continue to deliver on the new digital platform and further improve the technology delivering the electronic register. Additionally, we will enhance our contact centre, website and mobile application. We will also increase inspections of gas installations and drive broader consumer awareness of gas safety.
Partnerships
Through our partnership with Microsoft, we leverage Dynamics 365 Customer Insights to manage gas engineer registrations and inspections, ensuring only qualified professionals are listed. By integrating Azure services and Dynamics 365, we have significantly streamlined our operations. This powerful, scalable solution enhances safety compliance and service delivery, benefiting both gas engineers and the public.
Digital operations
We’re improving public safety, delivering revenues for local government, supporting children’s learning and ensuring vulnerable citizens receive essential benefits, in our work to keep vital public services running smoothly.
Central government services
We're delivering solutions that keep the UK government running and improving services to the public, during uncertain times.
Utility services
We’re helping our utilities clients find new ways to grow and improve in a fast-changing industry.
