Issue

Back in 2007, the Health & Safety Executive (HSE) conducted a review of the domestic gas safety regime and identified a case for change. The gas registration scheme needed modernising, for the benefit of both the public and gas engineers. The purpose of the new scheme would be to carry out gas engineer registration and inspection to assure the UK’s gas safety and to raise awareness of gas safety issues amongst the general public. The HSE selected Capita to administer this new registration scheme – Gas Safe Register.

Our role

The Gas Safe Register is the official list of gas businesses who are registered to work safely and legally on boilers, cookers, fires and all other gas appliances. As well as administering the scheme we also check the competence of engineers through a team of gas safety inspectors and promote awareness of gas safety and the Register to consumers across the UK, Isle of Man and Guernsey.

We opened for business in January 2009 having completed the first phase of the system and web development in just three months. Full operation of the scheme began on 1 April 2009.

The impact

Capita has been delivering this service since 2009 and, since launch, the number of engineers registered has risen from 120,000 to over 135,000 and the number of businesses from 58,000 to more than 75,000. Gas Safe Register has developed its brand to build trust; undertaken significant gas safety awareness campaigns for the general public; handled 2.8 million calls to the helpline; and carried out around 40,000 inspections annually to ensure gas work is safe.

In 2019, HSE renewed the contract with us. As part of the new contract, we will deliver a new digital platform  and further improvements to the technology delivering the electronic register, as well as an enhanced contact centre, website and mobile application. We will also increase inspections of gas installations and drive broader consumer awareness of gas safety.

Explore our solutions

01

Digital operations

We’re improving public safety, delivering revenues for local government, supporting children’s learning and ensuring vulnerable citizens receive essential benefits, in our work to keep vital public services running smoothly.

Find out more
02

Central government services

We're delivering solutions that keep the UK government running and improving services to the public, during uncertain times.

Find out more
03

Utility services

We’re helping our utilities clients find new ways to grow and improve in a fast-changing industry.

Find out more

Need help finding the right solution?