We value difference. Difference of opinion, of culture and background. Difference in the way we look, the way we feel and the challenges we face.

By creating a culture of openness where every person is welcomed and every voice can be heard, we see difference as an opportunity - to learn from each other, to see things from another point of view and make meaningful changes by bringing our voices together. 

That’s why we’re committed to creating a diverse, inclusive environment where everyone can bring their whole selves to work, and feel welcomed, respected and valued for who they are.

It starts with ensuring that the way we recruit is responsible, fair, unbiased and open to all. We’ve launched a number of initiatives to help people who face challenges with employment, and we’re supporting wellbeing and development with a range of mentoring programmes and our employee network groups.

Key statistics

In numbers: our recruitment diversity targets

15% ➥

mid-junior roles filled by people from minority ethnic backgrounds

13% ➥

executive roles filled by people from minority ethnic backgrounds

60% ➥

women’s representation on all senior management shortlists

Empowering our people

 

Our mentoring schemes to support our people to develop their career include:

  • RISE (Reduce Inequality Strive for Equality), a leadership programme for Black, Asian and minority ethnic employees, as well as female employees, which aims to reduce the representation gap across the business
  • our mutual mentoring scheme which pairs junior colleagues from a Black, Asian or minority ethnic background with senior leaders to enable them to learn from one another
  • the 30% Club mentorship programme which is aimed at increasing women’s representation at board and senior level.

Socially responsible resourcing

We believe we have a responsibility to help people facing challenges when searching for a job, which is why our socially responsible resourcing & development initiative is focused on offering greater and better opportunities to disadvantaged and under-represented groups, including young people, prison leavers and those with physical disabilities, who are neurodiverse and/or have learning difficulties.

We’re also a Disability Confident Employer (Level 2) which means we offer a fully inclusive, flexible and accessible recruitment process. We actively seek to attract and recruit disabled people, and we make reasonable adjustments wherever they are needed.

Our current programmes are listed below - toggle the + sign to learn more about each initiative.

    We’ve joined the 10,000 Black Interns programme, offering paid work experience to young Black people in the UK.

    We offer short term work placements for people leaving prison through our Compass programme to give them the chance to gain valuable skills with real work experience, while being paid the Real Living Wage.

    We’ve partnered with the Department of Work and Pensions (DWP) to help people who receive unemployment benefits to apply for jobs, and as part of this we guarantee them an interview with Capita.

    Through this partnership we’re supporting pupils from low socio-economic backgrounds, who are/may be permanently excluded from school or who are at risk of entering the justice system. Together, we’re offering work experience sessions with volunteers from across Capita to explore different ways into employment, career journeys, CV-writing, looking after your wellbeing and more.

    This offers a number of refugee groups, with different language and skills levels, a chance to access our virtual hub in their local language, find a work placement or business mentor opportunity.

    We offer a range of support for you to develop your skills and take your career further, from service leavers needing help with the transition to a civilian role to those taking on an apprenticeship.

    Our diversity and inclusion hub

    Our people are actively involved in how we shape the future of Capita. Our employee network groups play a huge part in this – offering a place for everyone to ask questions, explore new ideas and share experiences. They help us to create a culture of openness and trust, where every voice feels heard, every person feels seen and valued. It doesn’t stop there though.

    We’ve created an online content hub for our people – a place to share knowledge, experiences and educational content – so that we can drive allyship across our business and bring together our voices to enact real change. We call it CHOIR and when you join us you’ll be part of it too.

     

    Employee network groups

    We have eight networks covering all aspects of diversity and inclusion. Each group is led by a chair and co-chair who have been voted into their roles, and is supported by an Executive Committee Sponsor.

    Capita Ability Network

     

    Capita Ability Network (CAN)

    This network is for colleagues whose lives are affected in any way by disability, including neurodiversity and long-term health conditions. Its aim is to remove the stigma surrounding disability and provide a supportive place for colleagues to share their experiences.

    Capita Embrace (race & ethnicity) Network

     

    Capita Embrace (race & ethnicity) Network

    This network is for people from all ethnicities, faiths and geographies. Its aim is to understand the challenges faced by ethnic minorities and how we can help our colleagues thrive.

    Capita Family Network

     

    Capita Family Network

    The Family Network provides a supportive community where colleagues can discuss all aspects of family life, whether they’re a parent, carer, sibling, child or extended family member. We aim to make everyone to feel comfortable sharing their experiences and insights, and to help change perceptions of traditional family and gender roles.

    Capita Gender Equality Network

     

    Capita Gender Equality Network

    In this network group, people of all genders can connect and celebrate what makes them unique in the workplace. We want to empower people to succeed by sharing ideas and discussing ways of working that can help Capita become more inclusive.

    Capita Generation Network

     

    Capita Generation Network

    Colleagues of all ages are welcome here, as we work to reduce age-related misconceptions. This is a place to raise awareness for the challenges we face at different points in our lives and to drive positive change within the organisation.

    Capita Rainbow Alliance (LGBTQ+) Network

     

    Capita Rainbow Alliance (LGBTQ+) Network

    The Rainbow Alliance Network is dedicated to promoting gender equality, sexual orientation, diversity and inclusion, and providing a supportive space for colleagues to share their experiences around the challenges they face at work to make Capita more inclusive.

    Capita Multi-Faith Network

     

    Capita Multi-Faith Network

    Whether you’re religious, atheist, agnostic or somewhere in-between, our Multi-Faith Network is open to all colleagues. It offers an inclusive space for people to expand their understanding and discuss how beliefs can enable us to lead positive and healthy lives.

    Capita Wellbeing Network

     

    Capita Wellbeing Network

    We’ve created the Wellbeing Network to provide a welcoming, supportive community which everyone at Capita can benefit from. It includes tools, guidance and tips on managing wellbeing, and aims to help colleagues support each other and nurture a positive work/life balance.

    Our commitments

    We’re proud of the awards we’ve achieved so far and continue to seek out partnerships and commitments that champion diversity, equality and inclusion for all.

    Awards and accreditations

    Youth Friendly Employer

     

    Youth Friendly Employer
    Gold award Defence Employment Recognition Scheme

     

    Gold award Defence Employment Recognition Scheme

     

    Disability Confident Employer

     

    Disability Confident Employer
    Time to Change pledge

     

    Age diverse employer

    Partnerships and commitments

    Armed Forces Covenant signatory

     

    Armed Forces Covenant signatory
    Race at Work charter signatory

     

    Race at Work charter signatory
    30% club

     

    30% club
    Time to Change pledge

     

    Time to Change pledge
    The Tech She Can charter

     

    The Tech She Can charter
    Business Disability Forum

     

    Business Disability Forum

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