We value difference. Difference of opinion, of culture and background. Difference in the way we look, the way we feel and the challenges we face.
By creating a culture of openness where every person is welcomed and every voice can be heard, we see difference as an opportunity - to learn from each other, to see things from another point of view and make meaningful changes by bringing our voices together.
That’s why we’re committed to creating a diverse, inclusive environment where everyone can bring their whole selves to work, and feel welcomed, respected and valued for who they are.
It starts with ensuring that the way we recruit is responsible, fair, unbiased and open to all. We’ve launched a number of initiatives to help people who face challenges with employment, and we’re supporting wellbeing and development with a range of mentoring programmes and our employee network groups.
Hear from our people
Leaders – stop hiding that you’re human
Caitlin Kinsella emphasises that it’s the small actions we take every day to show we’re interesting, flawed, diverse, vulnerable and different.
Capita welcomes… breaking barriers
Priscillia Lingwood feels that the fantastic support at Capita means she’s closer to achieving her ambitions and helping others achieve theirs too.
The importance of diversity and wellbeing at work
Obidike Ukaegbu, Senior Business Analyst, tells us about the main challenges for the future of the industry and why diversity has never been more important.
How accessibility opens up a world of possibility
Paul, a Great Britain Wheelchair Rugby athlete who won bronze and silver medals at the European and World Championships, talks about working for Capita as a wheelchair user.
Empowering our people
Our mentoring schemes to support our people to develop their career include:
- RISE (Reduce Inequality Strive for Equality), a leadership programme for Black, Asian and minority ethnic employees, as well as female employees, which aims to reduce the representation gap across the business
- our mutual mentoring scheme which pairs junior colleagues from a Black, Asian or minority ethnic background with senior leaders to enable them to learn from one another
- the Moving Ahead mentorship programme, provided by our partners The 30% Club, which is aimed at increasing women’s representation at board and senior levels within the organisation.
Socially responsible resourcing
We know we have a responsibility to help people facing challenges when searching for a job, which is why our socially responsible resourcing & development initiatives are focused on offering greater and better opportunities to disadvantaged and under-represented groups.
We're also a Disability Confident Employer (Level 2) which means we offer a fully inclusive, flexible and accessible recruitment process. We actively seek to attract and recruit disabled people, making reasonable adjustments wherever they are needed and supporting the initiative to offer an interview for disabled candidates who meet the minimum requirements of an advertised role.
Our current programmes are listed below - toggle the + sign to learn more about each initiative.
We’ve joined the 10,000 Black Interns programme, offering paid work experience to young Black people in the UK.
We offer short term work placements for people leaving prison through our Compass programme to give them the chance to gain valuable skills with real work experience, while being paid the Real Living Wage.
We’ve partnered with the Department of Work and Pensions (DWP) to help people who receive unemployment benefits to apply for jobs, and as part of this we guarantee them an interview with Capita.
Through this partnership we’re supporting pupils from low socio-economic backgrounds, who are/may be permanently excluded from school or who are at risk of entering the justice system. Together, we’re offering work experience sessions with volunteers from across Capita to explore different ways into employment, career journeys, CV-writing, looking after your wellbeing and more.
This offers a number of refugee groups, with different language and skills levels, a chance to access our virtual hub in their local language, find a work placement or business mentor opportunity.
Our diversity and inclusion hub
Our people are actively involved in how we shape the future of Capita. Our employee network groups play a huge part in this – offering a place for everyone to ask questions, explore new ideas and share experiences. They help us to create a culture of openness and trust, where every voice feels heard, every person feels seen and valued. It doesn’t stop there though.
We’ve created an online content hub for our people – a place to share knowledge, experiences and educational content – so that we can drive allyship across our business and bring together our voices to enact real change. We call it CHOIR and when you join us you’ll be part of it too.
Capita Ability Network (CAN)
This network is for colleagues whose lives are affected in any way by disability, including neurodiversity and long-term health conditions. Its aim is to remove the stigma surrounding disability and provide a supportive place for colleagues to share their experiences.
Capita Embrace (race & ethnicity) Network
This network is for people from all ethnicities, faiths and geographies. Its aim is to understand the challenges faced by ethnic minorities and how we can help our colleagues thrive.
Capita Family Network
The Family Network provides a supportive community where colleagues can discuss all aspects of family life, whether they’re a parent, carer, sibling, child or extended family member. We aim to make everyone to feel comfortable sharing their experiences and insights, and to help change perceptions of traditional family and gender roles.
Capita Gender Equality Network
In this network group, people of all genders can connect and celebrate what makes them unique in the workplace. We want to empower people to succeed by sharing ideas and discussing ways of working that can help Capita become more inclusive.
Capita Generation Network
Colleagues of all ages are welcome here, as we work to reduce age-related misconceptions. This is a place to raise awareness for the challenges we face at different points in our lives and to drive positive change within the organisation.
Capita Rainbow Alliance (LGBTQ+) Network
The Rainbow Alliance Network is dedicated to promoting gender equality, sexual orientation, diversity and inclusion, and providing a supportive space for colleagues to share their experiences around the challenges they face at work to make Capita more inclusive.
Capita Multi-Faith Network
Whether you’re religious, atheist, agnostic or somewhere in-between, our Multi-Faith Network is open to all colleagues. It offers an inclusive space for people to expand their understanding and discuss how beliefs can enable us to lead positive and healthy lives.
Capita Wellbeing Network
We’ve created the Wellbeing Network to provide a welcoming, supportive community which everyone at Capita can benefit from. It includes tools, guidance and tips on managing wellbeing, and aims to help colleagues support each other and nurture a positive work/life balance.
We’re proud of the awards we’ve achieved so far and continue to seek out partnerships and commitments that champion diversity, equality and inclusion for all.
Awards and accreditations
Youth Friendly Employer
Gold award Defence Employment Recognition Scheme
Disability Confident Employer
Age diverse employer
Partnerships and commitments
Armed Forces Covenant signatory
Race at Work charter signatory
Time to Change pledge
The Tech She Can charter
Business Disability Forum
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Learning & development
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