Capita is a business process outsourcing provider with local knowledge, and a global perspective, to enable our clients to compete, transform and thrive. Our customer experience division, Capita Experience, serves many of the company’s international and domestic big brand names across Ireland.

We are driven by our purpose: to create better outcomes for our employees, clients and their customers.

Every day, Capita Experience helps millions of people by delivering innovative solutions that transform and simplify the connections between businesses and their customers. Propelled by market dynamics, our clients look to us as their preferred Customer Experience partner to provide a transformational customer experience that is driven by data, enabled by technology, and powered by our people.

Our solutions in Ireland

In Ireland, we have an extensive portfolio of front and back-office services (both on-, off- and nearshore) applied across the utilities, telecommunications, retail, financial services, and government sectors. Our team offers flexible and innovative solutions for:

Customer experience - Girl in call center

End-to-end customer management

Exceptional customer experiences lie at the heart of every successful organisation. Transform your customers’ journey across all channels with unparalleled expertise.

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Sales and retention

We make finding and keeping your customers much easier. Increase your income with lead generation and customer retention initiatives.

Customer service -man working in call centre


The collections service focuses on supporting the clients’ customers in managing their financial challenges with a trusted partner.

Get in touch

Complete the form below to hear more about our services and how we can help you create exceptional customer experience for your business.

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Head Office in Ireland

West Cork Business & Technology Park,
Clonakilty, Co. Cork,
P85 YH98

Transformational customer experience, driven by data, enabled by technology, powered by people

At Capita Experience, we deliver market-leading customer service outsourcing combining local knowledge with global perspective to enable you to compete, transform and thrive through challenge and change. Take a look at a selection of our services to see how we enhance your business goals, helping you optimize your customers lifecycle – end to end.

Customer experience transformation

Capita Experience insights

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Interested in joining us?

Visit our Ireland careers page to explore opportunities to join our team.

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