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Here you’ll find answers to the most common queries we’re asked - whether about applying for a role, our recruitment process or joining us. 

We’re committed to inclusive recruitment and workplaces. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone, and support the initiative to offer an interview for disabled candidates who meet the minimum requirements of the advertised role.

If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 to leave a message and we’ll get back to you.

Searching for jobs

Find answers to the most common queries about finding a job at Capita – simply toggle the + signs below.
    How do I search for a job at Capita?

    You can find all opportunities at Capita across the world on our careers pages. You can search either by desired job title, by keyword for the type of role you’re interested in, or by job category. You can also filter your search results by location.

    How do I apply for a job?

    To apply for any of our roles, you’ll need to select the ‘Apply’ button on the job advert. You’ll then be able to apply using our online recruitment system, called Workday, where you’ll need to create an account if you don’t already have one. You’ll be asked to complete several fields within the application form including your contact details and to upload a copy of your CV, unless it says in the job advert that a CV isn’t needed.

    Can I send you my CV even if there isn’t a role available now?

    Yes, please do. You can upload your CV and join our talent network which can be accessed here. We’ll be in touch when a suitable role becomes available.

    How can I find out about new roles?

    All new opportunities will be advertised on our careers site. If you’re not ready for a new role yet, or can’t find a job that’s right for you, you can join our talent network here. We’ll keep you up to date with our latest career opportunities and you’ll be the first to know when a suitable role comes up.

    Do you sponsor VISAs?

    It really depends on the role and the business area. You can contact us directly via this form with any specific queries.

    Do you offer work experience or student placements?

    We partner with a number of schools, universities and organisations offering work experience and placement opportunities. Find out more about some of our initiatives.

    How long do I need to wait before applying again if I was unsuccessful?

    If you’re unsuccessful, please check with the recruiter to find out if and when you’re eligible to apply for another role in Capita.

    How long do I need to wait before applying for a different role internally?

    Ideally, we’d like for you to have been in your role for at least six months before looking for new opportunities within the business. However, we always consider each case individually to see if moving to a new role is the right for both you and for the business.

    Do you have an Employee Referral or Refer-A-Friend Scheme?

    Yes we do. We encourage everyone that values our business and the work that they do, to recommend Capita to people that they trust and believe will make an impact. You can find out more about the eligibility criteria, how much you could earn as a reward and how it works from your new manager once you’ve joined us.

    I’ve been sent an invitation to apply for a role with Capita, what does this mean?

    It means that someone you know has recommended you for a role at Capita. As part of our employee referral scheme, we encourage our people to consider if their friends, family, or anyone within their wider network could be a good fit for a role at Capita. If you’ve been referred, we’ll email you a bespoke application link along with the name of the person who referred you for the role. If you choose to apply, please make sure that you use this specific link rather than a direct application via our website to ensure your friend or family member receives their reward if you’re successful.

    Does Capita offer home-based roles?

    Absolutely. We’re passionate about making work about the outcomes you create, not the place you go. We offer hybrid and homeworking options wherever a role allows.

    Do you offer flexible working?

    Yes, we recognise the benefits flexible working arrangements can bring and are committed to empowering our people to work in the most flexible way a role allows. You should speak to your recruiter if you have specific flexible working requirements you need to discuss up front. Once you’re in employment, you can make also make a formal request to work flexibly from day one which will be reviewed by your manager.

    Do I need to have a minimum internet speed in order to work from home?

    Yes, you’ll need to have an internet speed of at least 10MBps.

    Do I need to provide my own IT equipment (i.e., laptop / desktop) or will this be included?

    You’ll be provided with a secure Capita-owned laptop or desktop and all associated hardware needed to carry out your role safely and securely, unless it is clearly specified in the job advert that you’re permitted to bring your own device. This will also be explained to you during the recruitment process.

    Searching for jobs

    The application process

    Find answers to your queries about our application process – simply toggle the + signs below.
      I've forgotten my password for my Workday account – what should I do?

      Select the Forgot your password? link on the Candidate Workday Home Account login screen and enter your email address to have a password reset link sent to you.

      What kind of documents and information do I need to include in my application?

      The job advert should list which documents are needed to support your application. You can also include any other documents that you think will be useful for the recruiter to understand your profile. You’ll be given an option to upload them as part of the Workday application.
       
      For many of our customer service roles we assess suitability based on our online assessment process and not on experience. So, while there is an option to upload your CV, this isn’t always needed. Please check the job advert to see if you need to upload a CV or not.

      What happens to my application after I hit submit?

      After you apply, your application is reviewed by the recruiter to assess how suitable you are for the role. Depending on the role, we’ll either use your CV or the results of our online assessment which we’ll ask you to complete. The assessment helps us understand if you would be a good fit for a role regardless of what previous experience you may or may not have. Once we’ve assessed your suitability, we’ll contact you about the next stage of the application process. You can track the progress of your application on the Candidate Home page of your Workday Candidate Profile. If we don’t think you’re suitable for the role, we’ll let you know as soon as possible. Unfortunately, we can’t offer personalised feedback at this stage.

      Will I need to complete the online assessment each time I apply?

      Some of our roles require an online assessment. Once you have completed the assessment, the results will be valid for 3 months and therefore be used to determine your suitability for any other relevant role within that time period. After 3 months you will need to complete the assessment again for any new application.

      When will I hear from you about my application?

      You should expect to hear from us, either by phone or by email, within a week of submitting your application.

      Can I apply for multiple jobs?

      Yes, you can apply for any role you think matches your skills and experience and you can track the progress of all your applications in the Candidate Workday Home account.

      How accessible is your recruitment process?

      The main route to apply to any of our vacancies is online via our recruitment system, called Workday. The online application form provides a responsive interface with the ability to zoom in and is compatible with common screen readers; focus indication and keyboard support for non-mouse users; speech-to-text software for hands-free users; and colour and contrast enhancements provided by assistive technology.

      After you’ve applied, we’ll be in touch to discuss the role. We usually do this over the phone, but you can request a video interview if you’d prefer.

      If you have applied for one of our Customer Service roles, you may be invited to complete an online assessment. This is made of up four components and takes around 35-40 minutes to complete. Some of the tasks will have time limits but the instructions will make this clear.  We have also included videos throughout the experience to guide you through the process. You will receive an email with all the information you need to access the assessment.

      See our questions on the online assessment below for more information.
       
      In most circumstances we use Microsoft Teams to conduct any face-to-face video interviews and assessments. This is an online, web-based video platform which offers a magnifier tool, high contrast mode, live captions and the ability to change your background to reduce visual distractions.

      For any face-to-face interviews and assessments needed, we can discuss them with you beforehand, to make sure that you feel safe and that any reasonable adjustments can be made.

      If you have a condition that you believe may impact your ability to complete any of the steps in our process or if you feel you might struggle in any way, please let us know and we’ll do our best to support you with any adjustments that you may need or by offering alternatives. 

      Why does Capita use an online assessment?

      We’ve partnered with Harver, an online assessment platform which allows us to see more than what’s written on a CV. The assessment has been built to help minimise bias, by identifying and assessing the right mix of job-related skills to ensure the right people are hired into the right roles. This is just one of the ways we’re helping to ensure equal opportunities at Capita.

      How long does it take to complete the assessment?

      There’s no limit to how long you can take to complete the assessment. On average, we find that it usually takes about 35 - 40 minutes.

      When should I complete the assessment by? Is there a specific time or number of days?

      The link to the assessment will be sent to you within a few minutes of submitting your application. You will then have 10 days to complete the assessment. You’ll be sent reminders during this period but if you do not complete the assessment within 10 days, your application will be closed. If you still wish to be considered for the role, a new application will need to be made.

      I completed some of the assessment so why has my application been closed?

      You will need to complete ALL the assessments components for your result to be recorded. If you complete some of the assessment components but then leave for a period of 1 hour or more, a ‘magic link’ will be sent to your email when you attempt to log in again. By clicking on the ‘magic link’ in your email, you’ll be taken directly to the next component from the point you previously left. The ‘magic link’ will also be applicable for any further applications you make in the following 3 months.

      If you apply after 3 months, you will need to repeat any assessment components that may have already been completed.

      What will I be judged on?

      Through the assessment, we’re assessing how you would react in real situations that could be experienced in the role alongside your natural behaviours and strengths. All we ask is that you be yourself.

      Do I need to prepare myself before taking the assessment?

      Some of the components will give a couple of practise questions but there’s no skill involved, and no advance preparation is needed. We only ask that you be yourself.

      It would help to find somewhere quiet to minimise interruptions and ensure you have a good internet connection.

      Can I take the assessment on my mobile phone?

      Yes, you can complete the assessment using either a smartphone/tablet or a desktop/laptop.

      How does the assessment impact my application?

      The assessments have been carefully selected and validated to predict success in a particular role at Capita. Your responses allow us to determine how your skills, behaviours and preferences match the requirements of our roles.

      If I don’t meet the required level, will I be eligible to apply for another role?

      Once you’ve completed the assessment, your result will be valid for 3 months. If you don’t meet the required level you will need to wait 3 months, at which point you can take the assessment again. You can apply for other roles during that 3 months if they do not require the online assessment. Please refer to the job advert to determine if an online assessment is required for a specific role.

      If I face any technical issues during the test, what should I do?

      Throughout the assessment process, there’s a self-service help button which you can click on should you require any technical support. Alternatively, you can reach out to support@harver.com for additional support.

      What are the minimum device requirements to complete the assessment?

      The assessment is designed to run on all major web browsers and all devices, and requires a stable internet connection to complete. We recommend the use of up-to-date web browsers and software for the best experience.

      Do I need to complete the assessment to continue my application?

      We do need you to complete the assessment to continue with your application if you are able to do so as it helps us to understand how your natural behaviours and strengths.

      What happens if I struggle with or can’t complete the assessment?

      We understand that some people may struggle with this type of assessment. If you have a condition that you believe may impact your ability to complete the test, we can look at alternatives. For example, the recruitment team may be able to use your CV to assess your eligibility for the role or they may progress you straight to interview.

      I’ve done part of the assessment; can I come back and complete the rest later?

      If you need to take a break during your assessment, your progress will be saved. It’s important to note, however, that once you’ve completed a component, you’re not able to repeat that component.

      When you log back into the assessment you will be sent a ‘magic link’ to your email. Click on the ‘magic link’ to re-commence the assessment.

      How do I ask for reasonable adjustments to be made?

      If you need any adjustments to be made to the recruitment process at any stage then please contact us via reasonableadjustments@capita.com or call  07784 237318 leaving a voice mail and we’ll get back to you.

      I’m having issues with my application, how do I get help?

      If you’re having any issues with your application, you can use our contact form to get in touch.

      The application process

      The interview process

      Find answers to your queries about the interview process for roles at Capita – simply toggle the + signs below.
        What type of interview process can I expect? / How does the interview process work?

        The interview process varies for each role. If your application is successful, someone from our recruitment team will be in touch to explain the interview process for the role you’ve applied for. This could involve an assessment centre, in-person interview, telephone interview, or video interview on Microsoft Teams.

        How should I prepare for my telephone screening with the Resourcing team?

        You should be prepared to discuss your CV and previous experience. This is a chance for you to ask any questions you have about the job role and the team you’d be joining. We’ll also ask you some general questions like your notice period, your salary expectations and talk you through the next steps of the process. It’s also an opportunity to discuss any adjustments or changes you think you might need, or to advise us of anything that might impact the pre-employment screening checks we’ll carry out if you’re offered a job with us.

        How should I prepare for my virtual interview?

        Virtual interviews can feel very different to an interview held face to face. We’ve created a guide document.

        What happens if I can’t attend the interview on the day?

        If you’re unable to attend the interview, please let us know as soon as possible and we’ll try our best to reschedule it. If you don’t attend the interview on the day, we’ll contact you to understand why and if appropriate we’ll try to reschedule the interview.

        Who should I contact if I haven’t received anything to confirm the details of my interview?

        Please contact the recruiter you’ve been in touch with during your application. They’ll be able to ensure you receive the details needed for your interview.

        The interview process

        Our selection process

        Find answers to your queries about our selection process – simply toggle the + signs below.
          When will I hear if I've been successful at interview?

          The recruiter will contact you after the interview to let you know if you’ve been successful and they’ll also explain the next steps.

          There can sometimes be a delay in receiving feedback from hiring managers, so if you haven’t heard from us within seven days of your interview then please contact the recruiter.

          If I’m unsuccessful, can I reapply?

          If you’re unsuccessful this time, please check with the recruiter to find out if and when you’re eligible to apply for another role in Capita.

          I completed an online assessment as part of my application, but I’ve been told I’m not progressing to the next stage, what does this mean?

          We use an online assessment for some of our contact centre-based customer service advisor roles to allows us to see more than what is written on a CV. The assessment has been built to help minimise bias, and carefully designed to predict success in a particular role at Capita. Your responses allow us to determine how your skills, behaviours and preferences match the requirements of our roles. The assessment ensures that anyone who demonstrates relevant behaviours – regardless of whether they have similar previous work experience – has the chance to measure themselves against the skills required for the role. It could be that how you approached a task means the role you’ve applied for isn’t the best fit for your strengths.

          Our selection process

          Pre-employment screening and onboarding

          Find answers to your queries about our screening and onboarding process– simply toggle the + signs below. 

          NB: this information is only relevant for roles based in the UK mainland. Please speak to your recruiter about the screening checks required if you’re applying for a role based outside of the UK.

            What screening checks do you carry out?

            All new starters at Capita are required to undergo our standard pre-employment screening checks, which include financial probity, basic criminality, an ID check and an address check. For certain roles, you may be required to undergo an enhanced level of clearance. This includes roles where you’re working with sensitive or financial information. Some of our vacancies require existing SC (Security Check) or DV (Developed Vetting) level clearance, or the eligibility to achieve these enhanced levels of clearance. 

            Where enhanced levels of vetting and screening are required, this will be highlighted in the job advert.

            You will have the opportunity during the recruitment process to tell us about any information that may affect the pre-employment screening checks.

            What documentation will I need to provide?

            You’ll need to include proof of your right to live and work in the country you’ve applied to work in (for example your passport, VISA, birth certificate), proof of current address, and proof of your National Insurance (NI) number for roles based in the UK. You will also have to fill in your personal details on our dedicated vetting portal and sign the declaration of consent.

            How long do pre-employment screening checks take?

            This will depend on the role you’ve applied for and the type of pre-employment screening checks we need to conduct. On average the process takes between 3 and 20 days depending on the checks needed. It’s important that you respond to any emails requesting information and documents as soon as you can to ensure there are no delays in the process.

            Can I hand in my notice to my current role while pre-employment screening is being completed?

            It’s really up to you to decide if you’d like to hand in your notice during the screening period. Any offer and contract we’ve offered you will be provisional and will always be subject to successful completion of screening checks and could be withdrawn based on any adverse findings you haven’t already made us aware of.

            What can I expect from the onboarding process?

            Once your pre-employment screening checks are completed, you’ll be sent an email that will allow you to log into your Workday Onboarding Portal. Here you’ll be able to complete personal information, upload documentation to support the right to work verification and a P45 (where applicable), get access to the Employee Handbook and receive any welcome messages from your new manager.
             
            You should also receive a call to check that you have all the relevant details in readiness for your first day with Capita. Please note, we’ll only collect your bank information to process salary payments once you’ve started work.

            Will I need to complete a probation period?

            Yes and this is usually ends either three or six months from your start date. A probation period offers you and your manager the opportunity to work together to decide if the role is still suitable for you; if you’re competent, have the right skills, and can demonstrate the Capita values and behaviours. The exact length of your probation period will be detailed in your contract.

            Will I be paid for any job-based training I have to undergo before starting a new role full time?

            You’ll be paid your agreed monthly salary from your first day of employment as stated in your contract. This includes any role-based training period required before you formally start your new role.  If you need to undertake training before your first day of employment, we’ll discuss this with you as part of the recruitment process, including whether you’re entitled to reimbursements for any time or other costs incurred.

            Screening and onboarding