Every experience matters – particularly in healthcare, where the experiences of patients, carers and healthcare professionals all interrelate.
Working across the whole of the public sector, we’ve lived and experienced those relationships, including between areas such as benefits, health and skills.
The healthcare integration agenda is based in part on changing the relationship between the individual and providers, where patients and carers - including those 6,000 people taking on caring responsibilities every day - will be able to achieve more. We’ll be expected to be more proactive and mindful, as protecting and supporting each other to ensure great experiences for everyone - not just care professionals or organisations.
At Capita, we’re experts in building great experiences:
- improving engagement and enabling clearer navigation: we’re helping people to navigate the system and we’re enabling better, more joined-up experiences
- providing care journey support and coordination: we’re helping to maintain patient engagement with healthcare across multiple touchpoints, moving past a traditional ‘episodic’ model to a longitudinal model which better reflects life journeys. We’re now taking our skills into virtual wards and virtual care.
20 years
➥ How long we’ve been supporting the National Health Service, health care providers and the emergency services.
26 million
➥ Australians could access our technology-enabled nursing helpline. We supported 2.5 million people over 8 weeks in the pandemic.
100 million+
➥ Patient encounters supported by our technology.
We’re hugely experienced at enabling ‘at scale’ services delivered into local contexts. Our expertise in building resilient, scalable and sustainable services helps NHS organisations go further, faster and for longer with their virtual ward programmes.
Our virtual wards model brings together elements across our service portfolio – experiences, effective delivery, digital and technology, and skills to build sustainable models at scale in partnership with local care eco-systems.
The success of virtual care and wards depends on resourcing and financial sustainability. Which is why we started not with technology, but with sustainability when developing our virtual care hub, co-creating the approach with NHS colleagues. As a result, for perhaps the first time, the NHS has a robust response to current challenges and can pursue genuine regional visualisation of care.

Partnership with Microsoft’s Azure Health Bot
Delivering better patient outcomes at greater scale and cost-effectiveness
We partner with Microsoft to provide our clinical content into Azure Health Bot, part of Microsoft’s Health Cloud platform.
Health Bot provides AI-powered medical data which is used by some of the largest healthcare providers, pharmaceutical companies, and tele-medicine services in the world.