Every experience matters – particularly in healthcare, where the experiences of patients, carers and healthcare professionals all interrelate.
Working across the whole of the public sector, we’ve lived and experienced those relationships, including between areas such as benefits, health and skills.
The healthcare integration agenda is based in part on changing the relationship between the individual and providers, where patients and carers - including those 6,000 people taking on caring responsibilities every day - will be able to achieve more. We’ll be expected to be more proactive and mindful, as protecting and supporting each other to ensure great experiences for everyone - not just care professionals or organisations.
At Capita, we’re experts in building great experiences:
- improving engagement and enabling clearer navigation: we’re helping people to navigate the system and we’re enabling better, more joined-up experiences
- providing care journey support and coordination: we’re helping to maintain patient engagement with healthcare across multiple touchpoints, moving past a traditional ‘episodic’ model to a longitudinal model which better reflects life journeys. We’re now taking our skills into virtual wards and virtual care.
In numbers: Capita and the health sector
➥ Patient encounters supported by our technology.
Making virtual wards and virtual care sustainable
How we help
Our wider patient experience services
Whether for telephone triage or patient self-assessment, our clinically-led content supports safe, consistent healthcare advice by guiding the user through questions to recommend next steps.
Experience robotics and AI
We use AI technologies to drive efficient digital experiences, driving productivity and consistency to help release clinical time and drive better patient outcomes.
Read about our work
Looking after employees' health
With the disruption of recent years, what are organisations doing to look after our mental and physical health? Many do have provisions in place, but there’s a difference between making support available and ensuring that it gets used when it is needed.