Transform financial services sustainably by understanding those life moments that matter
You’re involved in some of the most pivotal moments in your customers’ lives – from helping them to buy their dream home and perfect car, to planning for later life and retirement or supporting them during financial difficulty. They’re all moments that really matter. So how can you make them perfect?
We help our financial services clients navigate the unique and evolving challenges of a complex, highly-regulated industry. That’s why so many of them trust us as their partner to transform their customers’ experiences – find out how we make the difference.
£24 billion
mortgage assets under management
3 million
regulated complaints handled each year
£9.6 billion
card payments processed each year
£100 billion
pension funds under management
In the third of three blogs supporting our recent white paper on how financial providers can find success in the motor finance industry, Aps Ajit, Managing Director of Financial Services at Capita Experience, looks at ways providers could harness data and become indispensable for connectivity in drivers’ everyday lives.
Aps considers how providers can join up their thinking to become a service drivers can’t live without, looking at how they can demonstrate value with genuine tailored and personalised offers, learning from data and optimising services in real time.
There’s still life in the bricks and mortar bank branch
Our report found over 33% of consumers feel it's very important their bank has branches they can visit should they need to – we discuss this and other report insights.
Customers are demanding that their banks go greener
Our research highlighted that most consumers believe that the financial services industry is not doing enough to protect the environment.
How does financial services customer experience compare?
Our exclusive research with Ipsos MORI reveals how the FS sector is shaping up in terms of customer experience compared with other industry sectors.
Banks can still do more to make sure customers reach the right people
Getting through to someone who can help is causing finance customers the most frustration which is why making it easier to contact the right person is now a pressing issue.
Video: Shaping tomorrow together
From resolving over three million regulated complaints to handling over five million connect calls, find out why so many of our financial services clients trust us to be their long-term strategic partner.
Take a look at our interactive infographic to see how we’re helping financial services organisations rise to the challenges of today and tomorrow.
Retail banking
We blend our banking expertise with an innovative, human-centric approach to nurture your people through a proven mix of technology, training and resources, transforming processes and customer experience to drive growth.
Pensions
Capita Pension Solutions is one of the UK’s leading pension firms. We partner with clients to provide an unrivalled breadth of services across pensions administration, data solutions, software and consulting.
Mortgages
We’re helping lenders and financial services organisations to transform their homebuying journey to a customer-centric, digital first, industry-leading proposition, making home financing hassle-free. That’s why we put customer experience at the heart of our FCA-regulated mortgage software and servicing.
Aps Ajit
Managing Director at Financial Services Capita Experience
Aparajita ‘Aps’ Ajit is the Managing Director responsible for the financial services market vertical that focuses on driving better outcomes for clients across pensions, payments, mortgages, retail banking, motor finance and fintech. She is an FCA senior manager function role holder for the regulated business under her oversight. Aps has extensive experience of working with financial services clients globally and is passionate about driving business value and positive customer impact.