CX trends for 2026
In 2026, CX in the UK, Ireland, and Europe blends AI, personalisation, and trust, balancing automation with human empathy and meeting sector-specific needs.
Read moreIn today's dynamic market, consumer preferences are constantly evolving. Our sales offering is designed to not only keep pace but to stay ahead. We address changing consumer channel preferences, price sensitivities, and significant agent resource requirements.
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No. of sales secured in five months for an energy company, on top of a 5% yearly increase in sales conversion.
Increase delivered in quarterly revenue performance for a telco client in 2025.
Our partnership with Tesco Mobile has seen the company recognised for its market-leading service, winning Best Customer Service Award at the Mobile Industry Awards 2024 in September and securing the top position of the Ofcom league table for fewest complaints per 100,000 customers in quarter one of 2024.
In 2026, CX in the UK, Ireland, and Europe blends AI, personalisation, and trust, balancing automation with human empathy and meeting sector-specific needs.
Read more