From our recent banking research, we identified six new customer banking personas. Understanding these will help decision-makers create more accurate customer solutions spanning product, channel, service and customer experience.

In partnership with The Productivity Institute, we explore why productivity growth is critical and identify the 3 key levers that public sector organisations can push to achieve their productivity goals.

Our latest research reveals that consumers understand the importance of monitoring their household water usage, and feel that tackling environmental issues should be a joint responsibility of water companies, regulators and government.

We conducted an independent survey to understand awareness and perceptions of net zero, revealing who the public consider is responsible for making it a reality and looking at how organisations can drive progress and behavioural change.