Capita has secured a contract with the UK Health Security Agency for omnichannel contact centre services, supporting UKHSA and the Department of Health and Social Care.
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Capita announces half year financial results for 2026, reporting continued strategic progress and in line full year financial performance guidance.
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Capita announces that it has secured a five-year extension for its two Transport for London (TfL) Road User Charging contracts.
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As a Databricks Partner, Capita is proving Databricks Genie as “customer zero”, using the Databricks Data Intelligence Platform to turn trusted enterprise data into fast, clear insight.
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Capita and HMRC use robotic process automation (RPA) to unite data from 20 systems, saving up to 6.5 hours per case and freeing 105 FTE a year for higher-value work.
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Our unique blend of deep process expertise and advanced AI empowers our people to deliver better outcomes for clients and society. Anchored by our values – ‘Customer first, always’, ‘Fearless innovation’, ‘Achieve together’, and ‘Everyone is valued’ – we follow guiding principles that shape our culture, drive behaviour and steer our strategic direction.
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From digital transformation to public service delivery, explore the trends shaping business, government and society.
We consider how organisations can improve how work flows through services, removing the friction that quietly absorbs capacity.
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Improve public sector productivity with better visibility, simpler workflows, automation and AI to release capacity and strengthen service delivery.
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Automation can accelerate productivity, but only when it’s embedded within stable, well understood services, not introduced as a standalone initiative.
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Across public services, understanding what it costs to deliver a service end to end is one of the most important steps to sustained productivity improvement.
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News
Capita has secured a contract with the UK Health Security Agency for omnichannel contact centre services, supporting UKHSA and the Department of Health and Social Care.
Read more
Capita announces half year financial results for 2026, reporting continued strategic progress and in line full year financial performance guidance.
Read more
Capita announces that it has secured a five-year extension for its two Transport for London (TfL) Road User Charging contracts.
Read more
Capita plc today announces that post market close on 31 July 2026 it completed the sale of its private sector contact centre business to Inspirit Capital.
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