
Report: the new customer personas in retail banking
From our recent banking research, we identified six new customer banking personas. Understanding these will help decision-makers create more accurate customer solutions spanning product, channel, service and customer experience.

Three practical levers to boost public sector productivity
In partnership with The Productivity Institute, we explore why productivity growth is critical and identify the 3 key levers that public sector organisations can push to achieve their productivity goals.

Research paper: The road to change: water usage and net zero
Our latest research reveals that consumers understand the importance of monitoring their household water usage, and feel that tackling environmental issues should be a joint responsibility of water companies, regulators and government.

Decarbonising transport - driving behavioural change
We conducted an independent survey to understand awareness and perceptions of net zero, revealing who the public consider is responsible for making it a reality and looking at how organisations can drive progress and behavioural change.
What's new
Featured highlights

20,000 students join Turing scheme
A record 20,000 disadvantaged students are taking part in the Turing scheme that we promote and administer.

Extending our support to the NHS
We’ll be delivering PCSE support services for a further 3 years as part of the recent contract extension.

The rise of self-service avatars
In our video series, an expert panel explores what makes customer service avatars so exciting.
Our expertise in your industry
We’re a consulting, transformation and digital services business, delivering innovative solutions to transform and simplify the links between businesses and customers, and governments and citizens. We offer unparalleled breadth and depth of expertise across each of the industries we support – find out more by selecting your industry below.

Education and learning
Our market-leading local authority software and best-in-class school support services are helping to deliver the best possible outcomes for children and young people.

Financial services
We help financial services clients navigate the unique, evolving challenges of a complex, highly-regulated industry, helping to transform their customers’ experiences.

Central government
We’re a vital strategic partner to government, delivering technology-enabled services to create better outcomes for citizens and communities.

Local government
We work together with local authorities to improve productivity and outcomes, helping to create thriving local spaces and exceeding service expectations.

Telecommunications
We apply our industry- and technology expertise to help our telecoms clients transform operations, processes and culture for seamless end-to-end experiences.
Insights
Latest insights
Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
More transparency in energy ratings could increase brand loyalty
Tackling increasing vulnerability in the consumer industries
Vodcast series - the key challenges for mortgage lenders and their customers
Leading through crisis
Rethinking banking report: the new customer personas
Rethinking banking - the 6 new customer personas
Case studies
Read about our work
Every day we’re helping our clients transform and simplify services with innovative solutions. Here are some practical examples of how we’re delivering these solutions and the difference they make.
Newsroom
Latest news
Find out what's happening around Capita.
TechMarketView and Capita on the lookout for startups and scaleups transforming the public sector
Leading UK companies sign commitment to hire military veterans in bid to bridge digital skills gap
Capita signs seven-year contract extension with freenet AG
Capita secures extension to deliver Personal Independent Payment assessments
Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet
sheet.