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Moving people forward

We’re experts in delivering at scale, but with our solutions touching millions of people every day, we never forget about the individual experiences.

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Our thinking

Our team of experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.

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Our innovative solutions are helping businesses and the public sector to transform customer, employee and citizen experience.

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Our latest insights

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Central government

Supporting prison leavers to fulfil their potential

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Our thinking

Vodcast series: the journey to CX transformation

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Customer experience

Why time’s running out to get complaint handling right

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Future of learning

Re-imagining learning and development to re-skill for the post-pandemic world

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People and culture

Time to re-imagine employee experience as the talent war begins

Insight-Will new technologies prove so disruptive that we don’t need marketing?

Government

Where to next for our town centres?

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