Deliver more insightful services to reach better community outcomes

You’re closer with Capita. We’re helping councils give people fast, easy access to employment, housing, funding, community spaces and social services. That means you can draw on our knowhow of local public services and technology to make decisions that are backed up by data. Then you can put in place the infrastructure and support that your communities need to reach better outcomes.

Nothing should stand between people and local government. And with citizen experiences enabled by Capita, nothing does.

We can help you keep up with citizen expectations by working more productively, more transparently and more effectively

62m

The number of citizens who have experienced better local public services as a result of our involvement

£750m

The amount distributed to businesses swiftly and effectively by local public services during the pandemic, with our support

46%

The increase in digital transactions after we helped to transform Barnet Council’s customer journeys

Here’s how we can help

01. Transformation and reform

Co-designing fit-for-future service solutions that combine innovative technology, process transformation and training that enables rapid, personalised services to local citizens.

02. Citizen engagement

Building better experiences for citizens – harnessing data and digital services to resolve queries quickly and effectively.

03. Better homes

Helping you plan, develop and manage homes for all. Delivering better experiences, safer communities and sustainable housing growth.

04. Levelling up, placemaking and economic growth

Working with your communities to promote local growth and opportunities for all. Delivering places where residents and businesses thrive.

05. Sustainability and
decarbonisation

Designing sustainable services, creating innovative solutions to funding and reducing carbon emissions from your buildings, estates, infrastructure and activities.

06. Public estate safety and
optimisation

Making the most of your buildings and civic space, optimising opportunity and ensuring safe, compliant public places.

Looking to create citizen experiences that let your communities thrive? Get in touch to learn more about how we can help.

Case studies

Shopping social distanced

Helping vital businesses survive the pandemic

Westminster City Council gave businesses a better chance of surviving the pandemic with efficient and accurate grants – and some help from us.

Read the full story
Customer Service female

Making sure that true emergency callers have priority

Emergency callers to Barnet Council receive quick and reliable help, with our expert out of hours team.

Read the full story
Road Management

Delivering smoother journeys through better road management

Local authorities across the North East are working with us to introduce new road activity permit schemes to reduce traffic.

Read the full story
House Inspector

Giving people a better place to live

Darwen Borough Council is working with us to make some significant community improvements, including a new 140-home development.

Read the full story

“You have given my business a real, fighting chance of survival. I know it is your job but please know that your actions are making a real impact on people’s lives.”

Business owner, Westminster

Report

Taking the transaction out of public service

Great experiences are the ones that go a little deeper – from a transaction to a relationship. This report explores how local public services can get closer to the communities they serve.

Read the report

Ready to start delivering first-class citizen experiences? Let’s talk about what we can do together.

Expert spotlight

Al Murray

Al Murray

CEO, Capita Public Service

Al is a transformation leader with 30+ years’ experience in a range of strategic leadership roles. He leads the division which is a strategic partner to government in the application of digital transformation to improve the productivity of operations and to help deliver essential services to millions of customers.

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