Deliver more insightful services to reach better community outcomes

You’re closer with Capita. We’re helping councils give people fast, easy access to employment, housing, funding, community spaces and social services. That means you can draw on our knowhow of local public services and technology to make decisions that are backed up by data. Then you can put in place the infrastructure and support that your communities need to reach better outcomes.

Nothing should stand between people and local government. And with citizen experiences enabled by Capita, nothing does.

Key statistics

We can help you keep up with citizen expectations by working more productively, more transparently and more effectively



➥ The number of citizens who have experienced better local public services as a result of our involvement



➥ The amount distributed to businesses swiftly and effectively by local public services during the pandemic, with our support



➥ business simulations run globally

Here’s how we can help


Transformation and reform

Co-designing fit-for-future service solutions that combine innovative technology, process transformation and training that enables rapid, personalised services to local citizens.


Citizen engagement

Building better experiences for citizens – harnessing data and digital services to resolve queries quickly and effectively.


Better homes

Helping you plan, develop and manage homes for all. Delivering better experiences, safer communities and sustainable housing growth.


Levelling up and placemaking

Our unique breadth of local government solutions – from managing planning for multi-million pound regeneration schemes to securing funding for decarbonising buildings - help achieve thriving communities and economies.


Sustainability and decarbonisation

Wherever you are on your decarbonisation journey, our experienced property specialists can help, providing advice, planning and business case submission on energy efficiency measures across your buildings and social housing.


Land & property asset optimisation

We help you to make the most of your buildings and civic space, optimising opportunity and ensuring safe, compliant public places, all informed through data collation and analysis - from start to end.



Looking to create citizen experiences that let your communities thrive? Get in touch to learn more about how we can help.

Hear from our customers


You have given my business a real, fighting chance of survival. I know it is your job but please know that your actions are making a real impact on people’s lives.

Business owner


Thought leadership

Report: Citizen experience in public services

Taking the transaction out of public services

Great experiences are the ones that go a little deeper – from a transaction to a relationship. This report explores how local public services can get closer to the communities they serve.




Ready to start delivering first-class citizen experiences? Let’s talk about what we can do together.

Expert spotlight

Al Murray

Al Murray

CEO, Capita Public Service

Al is a transformation leader with 30+ years’ experience in a range of strategic leadership roles. He leads the division which is a strategic partner to government in the application of digital transformation to improve the productivity of operations and to help deliver essential services to millions of customers.

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