Deliver more insightful services to reach better community outcomes
You’re closer with Capita. We’re helping councils give people fast, easy access to employment, housing, funding, community spaces and social services. That means you can draw on our knowhow of local public services and technology to make decisions that are backed up by data. Then you can put in place the infrastructure and support that your communities need to reach better outcomes.
Nothing should stand between people and local government. And with citizen experiences enabled by Capita, nothing does.
62m
The number of citizens who have experienced better local public services as a result of our involvement
£750m
The amount distributed to businesses swiftly and effectively by local public services during the pandemic, with our support
46%
The increase in digital transactions after we helped to transform Barnet Council’s customer journeys
01. Transformation and reform
Co-designing fit-for-future service solutions that combine innovative technology, process transformation and training that enables rapid, personalised services to local citizens.
02. Citizen engagement
Building better experiences for citizens – harnessing data and digital services to resolve queries quickly and effectively.
03. Better homes
Helping you plan, develop and manage homes for all. Delivering better experiences, safer communities and sustainable housing growth.
04. Levelling up and placemaking
Our unique breadth of local government solutions – from managing planning for multi-million pound regeneration schemes to securing funding for decarbonising buildings - help achieve thriving communities and economies.
05. Sustainability and decarbonisation
Wherever you are on your decarbonisation journey, our experienced property specialists can help, providing advice, planning and business case submission on energy efficiency measures across your buildings and social housing.
06. Land & property asset optimisation
We help you to make the most of your buildings and civic space, optimising opportunity and ensuring safe, compliant public places, all informed through data collation and analysis - from start to end.
Looking to create citizen experiences that let your communities thrive? Get in touch to learn more about how we can help.
Helping vital businesses survive the pandemic
Westminster City Council gave businesses a better chance of surviving the pandemic with efficient and accurate grants – and some help from us.
Making sure that true emergency callers have priority
Emergency callers to Barnet Council receive quick and reliable help, with our expert out of hours team.
Delivering smoother journeys through better road management
Local authorities across the North East are working with us to introduce new road activity permit schemes to reduce traffic.
Giving people a better place to live
Darwen Borough Council is working with us to make some significant community improvements, including a new 140-home development.
“You have given my business a real, fighting chance of survival. I know it is your job but please know that your actions are making a real impact on people’s lives.”
Business owner, Westminster
Report
Taking the transaction out of public service
Great experiences are the ones that go a little deeper – from a transaction to a relationship. This report explores how local public services can get closer to the communities they serve.
Ready to start delivering first-class citizen experiences? Let’s talk about what we can do together.
Al Murray
CEO, Capita Public Service
Al is a transformation leader with 30+ years’ experience in a range of strategic leadership roles. He leads the division which is a strategic partner to government in the application of digital transformation to improve the productivity of operations and to help deliver essential services to millions of customers.
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