Building flexibility into critical services to meet fluctuating demand
Service demands on local government continue to grow. This, alongside the continuing need to deliver in line with statutory standards, means local authorities face an increasing challenge when it comes to delivering reliable services and meeting citizen expectations.
Often the problem is that there simply aren’t enough people on the ground in terms of in-house skills and experience. This then leads to backlogs in service requests, resulting in citizens having to wait longer for the support they need, not to mention the additional strain being put on existing teams to carry the load.
These pressures are making it more important than ever to build greater resilience into public services so that local authorities can build services at pace and scale, maintaining a flexible structure which can respond to unexpected events and fluctuating demand.
In numbers: how Capita helps to build resilience into services
➥ We collect each year on behalf of local authorities.
Local government report: Roadmap to resilience
Local authorities are under increasing pressures to respond quickly, and at scale, to fluctuating demands and unexpected events in their local communities.
Managing such expectations and maintaining day-to-day services at the required standards can become intensely challenging, leaving little time to drive innovation, reimagine services and transform operations to meet the future needs of local communities.
In our report we consider how all of this, and more, can be achieved by building resilience. We examine the issues facing local government today and look at how councils can ensure the right resources are available.
Resounding resilience in local government
Our video considers strategic resilience and how it helps in terms of mission-critical services.
Get in touch to discover how we can help your local authority build resilience
Hear from our customers
With Capita’s help we’ve been able to provide a more resilient and responsive building control service to our customers. We’ve improved our turnaround times for plan checking and site inspections and now have the capability to deal with all types of technically-complex projects.
How we help to build resilience into critical public services
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