Business UNusual
Our priority at Capita is to support our clients as they adapt to unprecedented circumstances, to continue keeping critical national infrastructure, businesses and public services running smoothly and to protect the well-being of our colleagues
Responsive solutions
As we collectively focus on staying healthy and doing everything we can to keep defeat Covid-19, we must also ensure that businesses can continue to provide vital services, support customers and employees and ultimately recover. Here’s how our solutions can help.
Acquisition and retention
Providing advanced online and telephony technology, powerful analytics and highly trained teams delivering results.
Contact management
Providing contact centre solutions for some of the biggest UK companies - from running an entire contact centre or to simply assist your existing teams.
Collections
Our end-to-end debt management services help businesses settle arrears while giving vulnerable customers the support they need to clear debt.
Complaint management
We’re helping companies manage everything from PPI remediation to complaints about poor service, with tailor-made solutions.
Customer experience systems and software
At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.
Customer experience transformation
Trusted by some of the largest brands and public-sector organisations in the UK, we have a long track record of designing better customer experiences that really fit companies' needs.
Data and analytics
Our data analytics services sort through vast amounts of information to help companies boost brand loyalty, improve organisational structures and increase sales.
Our related insights
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Customer experience
The right response: delivering effective emergency out of hours customer support
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