We’re here to support people with advice, knowledge and experience when they need it the most. We work with big name brands like Virgin Media o2, the RSPCA, Transport for London and Scottish Power, helping to make a difference to customers around the world.

We also hire roles for clients within local councils, Electronic Monitoring Services (EMS) and Primary Care Support England.

There’s a good deal of variety in how you could work and where you could join us. We have home-based, office-based, field-based and hybrid roles available. Our field-based roles involve travelling in and around your local community to visit individuals. We have a variety of types of roles within our contact centres in the UK including telephony, webchat, social media and back-office administration. 

We’re always looking for people to join us who are passionate about helping others and making a difference. In return, we’ll help you grow your expertise and develop your skills. You’ll have the opportunity to learn, while you’re supported by both your manager and your team.

Typical roles

Here are a few of the typical customer service roles at Capita:

Customer service

Our customer service teams all share the same goal. They use their knowledge and experience to provide our clients and their customers with sound, effective advice. This is where you can bring your passion for helping people and natural curiosity to look for solutions, and use your communication skills to give clear answers to your customers.

Inbound/outbound sales

Our sales teams are critical to our clients’ growth. They’re always looking for ways to add value for customers and being rewarded when they do. If you’re target driven, confident and inquisitive, this is the right team for you.

Customer retention

Our retentions teams focus on keeping customers satisfied as they work through solutions to help retain their business. Here you’ll be able to challenge yourself, as you offer excellent service with the opportunity to earn more.


Our collections team supports customers with their financial needs, helping to find solutions during difficult times. You’ll need to be empathetic, supportive and assertive if you choose this team.

Field monitoring officer

Our field monitoring team works in communities across the UK to help the Ministry of Justice track individuals in the local area. They support them to complete their sentences outside of prison by installing, calibrating and decommissioning monitoring equipment. In this role, you’ll build relationships and grow the confidence of each individual, giving them the chance to play a meaningful role in their community again.

Operational support officer

Our operational support officers work in our support contact centre (in Manchester) providing cover and assistance to our field monitoring teams. As part of this team, you’ll provide excellent customer service as you help to protect the public and make a difference to people’s lives.

Visiting officer

Our visiting officer team visit customers who don’t currently have a TV licence. They help customers to understand TV Licence legislation, explain how to get a licence, and enable customers to find a payment plan that works for them. For this role, you’ll need to be confident, communicative and active, as you build strong customer relationships that provide reassurance.

Working at Capita

Hear from our people


Video: Working in customer service at Capita

Discover what our people enjoy most about working in customer service at Capita and the advice they would offer new colleagues.

Why not also take a look at our selection of videos and blogs created by Capita colleagues to find out what they really think about working here.

My story: Exploring my options with a secondment

Ben has held a number of roles since joining our TV licensing team in 2008, including customer service advisor, court administrator, commercial visiting officer and multi skilled officer. After a secondment in the field development team, he’s made his latest move.

“I was only 17 when I first joined Capita. That was almost 14 years ago and one of the best things I remember from those early days was when my manager took my team and I out for a meal on my 18th birthday. I hadn’t even worked there that long. That’s a big part of why I’ve stayed to be honest – I work with some amazing and really supportive people, and I truly enjoy what I do.”



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