We’re here to support people with advice, knowledge and experience when they need it the most. We work with big name brands like Virgin Media o2, the RSPCA, Transport for London and Scottish Power, helping to make a difference to customers around the world.
We also hire roles for clients within local councils, Electronic Monitoring Services (EMS) and Primary Care Support England.
There’s a good deal of variety in how you could work and where you could join us. We have home-based, office-based, field-based and hybrid roles available. Our field-based roles involve travelling in and around your local community to visit individuals. We have a variety of types of roles within our contact centres in the UK including telephony, webchat, social media and back-office administration.
We’re always looking for people to join us who are passionate about helping others and making a difference. In return, we’ll help you grow your expertise and develop your skills. You’ll have the opportunity to learn, while you’re supported by both your manager and your team.
Applying for a role at Capita
Apply online through our recruitment system Workday
Complete three short online tasks aligned to skills required
Complete face to face or virtual interview
Complete our standard pre-employment screening checks
Submit your employment documents and join the team
*please note, not all customer service roles will include the online assessment – some will only require a short screening telephone call with our recruitment team. The job advert you apply for will detail whether the online assessment will be included in the process
Here are a few of the typical customer service roles at Capita:
Our collections team supports customers with their financial needs, helping to find solutions during difficult times. You’ll need to be empathetic, supportive and assertive if you choose this team.
Calm mediators welcome
Want to be part of a team where you’ll be supported to realise your potential and be valued for being yourself? Join our customer service representative team for Transport for London, and you’ll use your ability to stay cool, empathise and be curious to look at all the details and provide clear answers to the public. You’ll be answering queries and providing specialist advice, keeping people informed and up-to-date, while ensuring business processes run smoothly. You’ll be given a warm welcome, extensive training and all the support you need to develop and thrive in your role.
Hear more from our friendly team:
Service design lead, Dwayne, has held a number of roles in his 7 years at Capita – from customer service representative to team leader.
Hear from our people
Working at Capita
Working in customer service at Capita
Discover what our people enjoy most about working in customer service at Capita and the advice they'd offer new colleagues.
Plan your next career move
Take a look at our current opportunities to discover where you could join us.