We’re here to support people with advice, knowledge and experience when they need it the most. We work with big name brands like Virgin Media o2, the RSPCA, Transport for London and Scottish Power, helping to make a difference to customers around the world.
We also hire roles for clients within local councils, Electronic Monitoring Services (EMS) and Primary Care Support England.
There’s a good deal of variety in how you could work and where you could join us. We have home-based, office-based, field-based and hybrid roles available. Our field-based roles involve travelling in and around your local community to visit individuals. We have a variety of types of roles within our contact centres in the UK including telephony, webchat, social media and back-office administration.
We’re always looking for people to join us who are passionate about helping others and making a difference. In return, we’ll help you grow your expertise and develop your skills. You’ll have the opportunity to learn, while you’re supported by both your manager and your team.
Apply
Apply online through our recruitment system Workday
Online Assessment
Complete three short online tasks aligned to skills required
Interview
Complete face to face or virtual interview
Pre-employment screening
Complete our standard pre-employment screening checks
Onboarding
Submit your employment documents and join the team
*please note, not all customer service roles will include the online assessment – some will only require a short screening telephone call with our recruitment team. The job advert you apply for will detail whether the online assessment will be included in the process
Here are a few of the typical customer service roles at Capita:
Customer service
Our customer service teams all share the same goal. They use their knowledge and experience to provide our clients and their customers with sound, effective advice. This is where you can bring your passion for helping people and natural curiosity to look for solutions, and use your communication skills to give clear answers to your customers.
Inbound/outbound sales
Our sales teams are critical to our clients’ growth. They’re always looking for ways to add value for customers and being rewarded when they do. If you’re target driven, confident and inquisitive, this is the right team for you.
Customer retention
Our retentions teams focus on keeping customers satisfied as they work through solutions to help retain their business. Here you’ll be able to challenge yourself, as you offer excellent service with the opportunity to earn more.
Collections
Our collections team supports customers with their financial needs, helping to find solutions during difficult times. You’ll need to be empathetic, supportive and assertive if you choose this team.
Field monitoring officer
Our field monitoring team works in communities across the UK to help the Ministry of Justice track individuals in the local area. They support them to complete their sentences outside of prison by installing, calibrating and decommissioning monitoring equipment. In this role, you’ll build relationships and grow the confidence of each individual, giving them the chance to play a meaningful role in their community again.
Operational support officer
Our operational support officers work in our support contact centre (in Manchester) providing cover and assistance to our field monitoring teams. As part of this team, you’ll provide excellent customer service as you help to protect the public and make a difference to people’s lives.
Visiting officer
Our visiting officer team visit customers who don’t currently have a TV licence. They help customers to understand TV Licence legislation, explain how to get a licence, and enable customers to find a payment plan that works for them. For this role, you’ll need to be confident, communicative and active, as you build strong customer relationships that provide reassurance.
Want to be part of a team where you’ll be supported to realise your potential and be valued for being yourself? Join our customer service representative team for Transport for London, and you’ll use your ability to stay cool, empathise and be curious to look at all the details and provide clear answers to the public. You’ll be answering queries and providing specialist advice, keeping people informed and up-to-date, while ensuring business processes run smoothly. You’ll be given a warm welcome, extensive training and all the support you need to develop and thrive in your role.
Hear more from our friendly team:
Lucy
Lucy’s been with Capita for many years and currently works in our Business Support team, helping new starters and managing employee engagement.
Ramya
Ramya works as a customer service representative, dealing with customer correspondence and enquires.
Dwayne
Service design lead, Dwayne, has held a number of roles in his 7 years at Capita – from customer service representative to team leader.
Creating better outcomes with the National Trust
Lyndsey Gildea talks about her role at Capita as a brand alignment manager for the National Trust.
Working in customer service at Capita
Discover what our people enjoy most about working in customer service at Capita and the advice they'd offer new colleagues.
Plan your next career move
Take a look at our current opportunities to discover where you could join us.
