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We're tackling climate change, reducing our environmental impact and supporting our clients and suppliers to do the same.
Climate change is one of the defining challenges of our time, and its impacts are already being felt across communities and economies. At Capita, we recognise the urgent need for decisive action to limit global warming and build resilience. That’s why we have committed to achieving net zero greenhouse gas emissions across our entire value chain by 2045, underpinned by science-based targets. We are reducing emissions through energy efficiency, transitioning to renewable energy, and working with suppliers who share our sustainability ambitions.
Beyond our own operations, we help clients navigate the low-carbon transition and embed climate resilience into their strategies. We also encourage all our stakeholders to join us in this effort by aligning with climate science and adopting robust decarbonisation plans—because only through collective action can we secure a sustainable future for generations to come.
Urgency of action
Climate change demands immediate and decisive action. Every delay intensifies the risks - accelerating extreme weather, disrupting ecosystems, and threatening communities worldwide. The window to prevent the most severe impacts is rapidly closing, and the choices we make today will shape the future for generations to come.
Importance of rapid emission cuts
Global temperatures have risen by about 1.2°C, and in 2023 the world briefly exceeded 1.5°C—a stark warning of how close we are to a critical threshold. Rapid emission cuts are essential to avoid irreversible harm. The science is clear: emissions must fall sharply now to keep warming within safe limits. Acting swiftly is the only way to secure a sustainable future.
Encouragement to stakeholders
Tackling climate change requires all of us to act together. At Capita, we are committed to reducing emissions and embedding sustainability across our operations—but we know real progress comes through partnership. We invite our clients, suppliers, and partners to join us in accelerating change, sharing innovation, and driving solutions that protect our planet.
Our targets
Capita has approved near and long-term science-based emissions reduction targets with the Science Based Targets initiative (SBTi).
Overall net zero target
Capita PLC commits to reach net zero greenhouse gas emissions across the value chain by 2045.
Near-term targets
Capita PLC commits to reduce absolute scope 1 and 2 GHG emissions 46.2% by 2030 from a 2019 base year. Capita PLC also commits to reduce absolute scope 3 GHG emissions from business travel 46.2% within the same timeframe. Capita PLC further commits that 50% of its suppliers by spend covering purchased goods and services, capital goods, and upstream transportation and distribution will have science based targets by 2025.
We have already significantly exceeded these targets by reducing emissions by 81% in 2024, when compared to our 2019 baseline. 58% of our suppliers (by spend) had science based targets in 2024. Our near-term targets will be updated with SBTi in 2026.
Long-term targets
Capita PLC commits to reduce absolute scope 1 and 2 GHG emissions 90% by 2045 from a 2019 base year. Capita PLC also commits to reduce absolute scope 3 GHG emissions 90% within the same timeframe.
In 2024, we had reduced our total emissions by 43% from a 2019 base year across all relevant categories in Scope 1, Scope 2 and Scope 3.
These are challenging targets that we are committed to at every level of our organisation. To help accelerate our pace we have a three-phased approach which aims to reach operational net zero by 2030; operational and business travel net zero by 2035; and full net zero by 2045. Making direct emissions reductions will be our priority and all residual emissions will be neutralised in line with SBTi criteria before reaching net-zero emissions.
It’s only through continuing to challenge ourselves and setting ambitious targets that we can fulfil our purpose – to create better outcomes for all.
Capita’s path to net zero: our Low Carbon Transition Plan
Our Low Carbon Transition Plan sets out a clear and practical roadmap for achieving net zero emissions across our entire value chain by 2045. This plan reflects our commitment to responsible business practices and our determination to create a sustainable future for our customers, communities, and the planet.
The document outlines the actions we are taking today and the steps we will take in the years ahead—covering property, travel, procurement, and service delivery. It also explains how we will work collaboratively with our customers and partners to reduce emissions, enhance resilience, and unlock opportunities for sustainable growth.
By sharing this plan, we aim to provide clarity on how we will achieve our goals and how our stakeholders can be part of this journey.
Together, we can make a meaningful impact and create a low-carbon future that benefits everyone.
Spotlight
Our commitment to net zero - downloads
Independent Assurance of Capita Plc’s FY2024 Scope 1, 2 & Business Travel GHG indicators
Capita Plc CDP Corporate Questionnaire 2025
