➥ How much we reduced customer complaints for Southern Water customers
Transforming experience in utilities
Helping a large water company with customer experience and collections
Water provider Severn Trent turned to us to help enhance the quality of experience its customers were receiving by improving its customer satisfaction (CSAT) score. Find out how our partnership helped give their customers a better experience and aided with debt collection.
Infographics with the latest insights
Worried about net zero?
We found that 43% of Generation X are concerned about achieving net zero, compared to 24% of baby boomers. Download the infographic for further insights.
Collections through the eyes of your customers
Our human-centred approach to customers in arrears takes customer vulnerability, compliance and debt prevention into account, all in one simple, end-to-end service. This ensures fair and appropriate outcomes, whether through fully digital or agent assisted channels.
Using client data analysis through our data science teams, we develop the best strategies for debt prevention and to achieve better collections rates, reducing the cost to serve, driving up value for our clients and ultimately delivering the best possible customer experience.