Helping our clients transform from traditional telcos to agile digital services providers
The industry continues to face seismic changes. Established telco-centric business models and ways of working are being disrupted by digital transformation, the Internet of Things, and the rapid adoption of 5G and fixed-mobile convergence.
Meanwhile, new entrants to the market are snapping at incumbents' heels with legacy-free business models and technologies.
The transformation from infrastructure-bound telco to agile communications technology provider is now urgent.
At Capita, we're helping our clients on this journey, creating frictionless, personalised customer experiences; training and upskilling people; and transforming operations to ensure they are ready to meet the future needs of a digital society.
Supporting the telecoms industry through Covid-19
We face unprecedented circumstances: the UK is fully reliant on internet connectivity to access vital information and minimise the disruption caused by Covid-19.
At Capita, we’re here to help you support your operations, your people and your customers. Find out more about the services and solutions we have designed to help the telecoms industry respond.
The reskilling revolution
The world of work and learning has undergone a seismic shift in recent years.
The ever-growing role and power of technology has created more access and opportunity than ever before, whilst numerous studies have shown that the need for an adaptable skills set has become ever more urgent. Whatever your perspective, it’s clear that change is needed - and fast.
Explore our solutions
Customer experience
Our success is built on over 40 years of understanding your market and your customers and truly transforming clients’ customer management operations.
Read moreConsulting
Our clients across sectors already trust us to deliver, 35 million people every day are touched by the services we provide.
Read moreDigital transformation
Transforming public services through dependable technology solutions and consistent service excellence.
Read moreContact an expert
Our thinking
Expert spotlight
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Steve Cockerill
Telco, Media & Entertainment Lead
Steve Cockerill is an expert at helping clients capitalise on the business opportunities that digital disruption brings. As the Managing Partner for Telco, Media & Entertainment at Capita’s new consulting business, he is expertly placed to help customers find ways to apply new business models and technologies that help address the business challenges of the telecoms and media industry.
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David Homer
Senior Client Partner
David has extensive experience supporting the telecoms and technology sectors through periods of change and transformation. In addition, he is an official advisor to the Welsh Government on how best to exploit 5G for the benefit of citizens and businesses.