Helping our clients transform from traditional telcos to agile digital services providers

The industry continues to face seismic changes. Established telco-centric business models and ways of working are being disrupted by digital transformation, the Internet of Things, and the rapid adoption of 5G and fixed-mobile convergence.

Meanwhile, new entrants to the market are snapping at incumbents' heels with legacy-free business models and technologies.

The transformation from infrastructure-bound telco to agile communications technology provider is now urgent.

At Capita, we're helping our clients on this journey, creating frictionless, personalised customer experiences; training and upskilling people; and transforming operations to ensure they are ready to meet the future needs of a digital society.

Supporting the telecoms industry through COVID-19

We face unprecedented circumstances: the UK is fully reliant on internet connectivity to access vital information and minimise the disruption caused by COVID-19.

At Capita, we’re here to help you support your operations, your people and your customers. Find out more about the services and solutions we have designed to help the telecoms industry respond.

Covid -19 Response

Keeping Britain connected, our latest response for the telecoms industry


The reskilling revolution – and what it means for the technology and communications sector.

The reskilling revolution - front cover
Related Insight
Insight-Improving customer experience by learning from everyday interactions

Our thinking

Improving customer experience by learning from everyday interactions

The world of work and learning has undergone a seismic shift in recent years.

The ever-growing role and power of technology has created more access and opportunity than ever before, whilst numerous studies have shown that the need for an adaptable skills set has become ever more urgent. Whatever your perspective, it’s clear that change is needed - and fast.

Find out more. Read more in our whitepaper.

The full report

and what it means for the technology and communications sector


Explore our solutions


Capita Consulting

Our consulting team are deep industry and process experts who don’t just advise - they build, implement and operate real and effective digital solutions.

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Managed learning services

Amid rapid technological changes and an intensifying war for talent, equipping your people with skills fit for the future of work is an investment without comparison. By building your own sustainable pipeline of skilled talent and future-proofing your workforce, your learning function has the power to influence your entire business.

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Customer experience systems and software

Using automation, AI and deep data analysis to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.

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Contact an expert

How can we help your business progress?