Codes policies & principles

We have a number of group policies and procedures in place which are embedded in our business processes and ways of working, including our Code of Conduct. These set out how we do business, engage with clients and manage our relationships with customers, suppliers and third parties.

Our Code of Conduct

Download Capita’s Code of Conduct

Our policies

Policy	Download PDF
Anti-racism, discrimination, harassment & bullying	Download
Artificial intelligence security	Download
Business resilience	Download
Community and charity	Download
Conflicts of interest	Download
Cyber psychological safety	Download
Data privacy	Download
Diversity, equity and inclusion	Download
Financial crime	Download
Hardware asset management	Download
Health, safety and environmental	Download
Human rights and modern slavery	Download
Information and cyber security	Download
IT disaster recovery	Download
Procurement	Download
Risk management	Download
Safeguarding	Download
Social media	Download
Software asset management	Download
SpeakUp	Download

Other guidance

Guidance	Download PDF
Capita AI charter	Download
How to submit invoices to Capita and request a change to your supplier record	Download
Modern slavery and human trafficking statement	Download
Capita supplier charter	Download
Tax strategy	Download

Discover more about Capita

About Capita

Discover more about us as an organisation. As the UK’s leading AI-enabled business process outsourcer, we're trusted by public and private sector clients to deliver essential services at scale.

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