Climate change hub

As a purpose-led, responsible business, Capita is committed to its responsibility in the fight against climate change. We are dedicated to reducing our environmental impact and supporting our clients and suppliers to do the same - and as a business of over 50,000 people across the world, we know that if we work together, we can make a real difference.

To out more about our plans for full net zero, click below to visit the climate change hub.

We provide essential services that impact the lives of millions of people

Our responsible business strategy

We want to use this platform to do the right thing, mobilising the strength of our networks and the expertise of our people.

Responsible business is integral to our company purpose, operating model and strategy. It demonstrates how we are acting as a force for good – creating better outcomes – for today, for tomorrow and for generations to come.

Quotes from Capita

Jon Lewis
Jon Lewis

CEO, Capita PLC

Once our purpose was set, it was integral to demonstrate to our stakeholders how serious we were about being purpose-led. This meant executing on our purpose deeds – such as paying the Real Living Wage; fairly and openly paying our taxes; exceeding the requirements set by the prompt supplier payment code; improving our colleague parental benefits; or defining and having approved our Net Zero targets. We also were the first FTSE signatory of the Good Business Charter because we believed in what it stands for, and its 10 components provide all organisations with operating principles that I believe should define how all businesses work. Demonstrating fairness, equity, integrity, and environmental responsibility should be the norms by which we must live, not just aspire to.

Caitlin Kinsella
Caitlin Kinsella

Head of Engagement , Inclusion and Responsible Business

What does it mean to be purpose-led? What does it mean to be a responsible business? And what does it mean to value people, society and the environment as much as profit?


For me, it’s about the big decisions you need to make as a company. To be truly purpose-led, you will have to make some harder choices than companies who (perhaps) focus solely on profit, and in the short-term, some of those choices may seem counterintuitive. But I, like many people I work with in Capita, believe that this approach is not only the right thing to do, we believe it delivers long-term, sustainable benefit to our (and your) business. In short, the hard choices you make now will pay dividends in the future.

Responsible business

Selected stories

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Our awards

Responsible business indices and accreditations

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Capita's supplier charter

Our supplier charter outlines how we operate and work together with our 35,000 suppliers.

Resources and reports

Download our reports, policies and resources relating to our corporate responsibility programmes

Our stories

Read our latest responsible business stories to find out how Capita is working to create better outcomes for our people, our communities and our environment.

Our latest news

Our related insights

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