Humanising digital CX: balancing automation and empathy Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy. Read more
CX in EMEA: The five defining trends of 2025 We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. Read more
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Thank you for filling out your information! Home Thank You For Filling Out Your Information! Thanks for providing your details - one of our experts will be in touch very soon Get in touch Our related insights Automation Customer experience Digital & technology Humanising digital CX: balancing automation and empathy Kala Iyer Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy. 02/12/2025 4 Mins read Insight Artificial intelligence Customer experience Data and analytics Digital & technology CX in EMEA: The five defining trends of 2025 Capita We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. 12/11/2025 4 Mins read Insight Customer experience Data and analytics Digital & technology Procurement Productivity Responsible business Social value Workforce development Driving business value through procurement Alwyn Frank Discover how strategic procurement maximises third -party spending, aligns with organisational goals, and ensures long-term success. 10/10/2025 3 Mins read Insight Retail Customer experience The AI advantage in retail: creating end-to-end customer-centric ecosystems Capita Discover how AI transforms retail with seamless, personalised customer journeys and integrated CXM strategies for growth and loyalty. 06/10/2025 Reports Central government Local government Public services Artificial intelligence Automation Citizen experience Data and analytics Digital & technology Productivity Understanding the AI opportunity in government Capita Insights and real-world examples from Capita’s Future Gov Summit on how AI is being used in public sector, what’s working, and what’s needed to scale success. 30/09/2025 5 mins read Insight Central government Justice & policing Local government Public services Automation Citizen experience Data and analytics Digital & technology Productivity Resilience Vulnerability Breaking down barriers: Enabling effective multi-agency data sharing for crime prevention and public protection Dave Tonks Stan Gilmour Explore practical insights and a proven roadmap for improving multi-agency data sharing to strengthen safeguarding and public protection. 28/08/2025 2 mins read Reports Central government Justice & policing Local government Public services Automation Citizen experience Data and analytics Digital & technology Productivity Vulnerability The data disconnect: Addressing the technical barriers to effective public sector data sharing Dave Tonks Legacy systems, restricted APIs and siloed data hinder public sector data sharing. Explore the technical barriers and how they can be overcome. 13/08/2025 4 mins read Insight Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development AI is fast, but is it fair? How leaders can tackle bias by design Capita We explore how leaders can reduce the risk of bias through inclusive design, diverse data, and ongoing evaluation. 04/08/2025 5 mins read Insight Central government Defence Health Justice & policing Local government Public services Transport Responsible business Social value Workforce development Responsible business Armed Forces Covenant and Capita colleagues Capita At the Tower of London, Capita reaffirmed its commitment to the Armed Forces Covenant—a promise to support those who serve, have served, and their families. 29/07/2025 Video Workforce development Adolfo Hernandez shares his top five life lessons with Jack Parsons on My Duvet Flip Capita The newest episode of My Duvet Flip, the UK’s leading career show hosted by Jack Parsons, features a powerful conversation with our Group CEO, Adolfo Hernandez. 24/07/2025 2 mins read Insight
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