Understanding the AI opportunity in government Insights and real-world examples from Capita’s Future Gov Summit on how AI is being used in public sector, what’s working, and what’s needed to scale success. Read more
The data disconnect: Addressing the technical barriers to effective public sector data sharing Legacy systems, restricted APIs and siloed data hinder public sector data sharing. Explore the technical barriers and how they can be overcome. Read more
Capita Pension Solutions connects to the pensions dashboards ecosystem Capita Pension Solutions has successfully connected its first client to the pensions dashboards ecosystem, an important milestone in allowing individuals to view all their pensions in a clear and consistent format.
Capita secures contract extensions with ScottishPower: a strategic partnership powering the future of customer experience Capita’s Contact Centre subdivision has secured a three-year extension to its partnership with Scottish Power, following a successful competitive tender process.
Capita Pension Solutions connects to the pensions dashboards ecosystem Capita Pension Solutions has successfully connected its first client to the pensions dashboards ecosystem, an important milestone in allowing individuals to view all their pensions in a clear and consistent format.
Capita secures contract extensions with ScottishPower: a strategic partnership powering the future of customer experience Capita’s Contact Centre subdivision has secured a three-year extension to its partnership with Scottish Power, following a successful competitive tender process.
Capita Pension Solutions connects to the pensions dashboards ecosystem Capita Pension Solutions has successfully connected its first client to the pensions dashboards ecosystem, an important milestone in allowing individuals to view all their pensions in a clear and consistent format.
Capita secures contract extensions with ScottishPower: a strategic partnership powering the future of customer experience Capita’s Contact Centre subdivision has secured a three-year extension to its partnership with Scottish Power, following a successful competitive tender process.
Capita Pension Solutions connects to the pensions dashboards ecosystem Capita Pension Solutions has successfully connected its first client to the pensions dashboards ecosystem, an important milestone in allowing individuals to view all their pensions in a clear and consistent format.
Capita secures contract extensions with ScottishPower: a strategic partnership powering the future of customer experience Capita’s Contact Centre subdivision has secured a three-year extension to its partnership with Scottish Power, following a successful competitive tender process.
Thank you for filling out your information! Home Thank You For Filling Out Your Information! Thanks for providing your details - one of our experts will be in touch very soon Get in touch Our related insights Retail Customer experience The AI advantage in retail: creating end-to-end customer-centric ecosystems Capita Discover how AI transforms retail with seamless, personalised customer journeys and integrated CXM strategies for growth and loyalty. 06/10/2025 Reports Central government Local government Public services Artificial intelligence Automation Citizen experience Data and analytics Digital & technology Productivity Understanding the AI opportunity in government Capita Insights and real-world examples from Capita’s Future Gov Summit on how AI is being used in public sector, what’s working, and what’s needed to scale success. 30/09/2025 5 mins read Insight Central government Justice & policing Local government Public services Welfare Automation Citizen experience Data and analytics Digital & technology Productivity Resilience Vulnerability Breaking down barriers: Enabling effective multi-agency data sharing for crime prevention and public protection Dave Tonks Stan Gilmour Explore practical insights and a proven roadmap for improving multi-agency data sharing to strengthen safeguarding and public protection. 28/08/2025 2 mins read Reports Central government Justice & policing Local government Public services Welfare Automation Citizen experience Data and analytics Digital & technology Productivity Vulnerability The data disconnect: Addressing the technical barriers to effective public sector data sharing Dave Tonks Legacy systems, restricted APIs and siloed data hinder public sector data sharing. Explore the technical barriers and how they can be overcome. 13/08/2025 4 mins read Insight Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development AI is fast, but is it fair? How leaders can tackle bias by design Capita We explore how leaders can reduce the risk of bias through inclusive design, diverse data, and ongoing evaluation. 04/08/2025 5 mins read Insight Central government Defence Employability Health Housing Justice & policing Local government Public services Transport Welfare Responsible business Social value Workforce development Responsible business Armed Forces Covenant and Capita colleagues Capita At the Tower of London, Capita reaffirmed its commitment to the Armed Forces Covenant—a promise to support those who serve, have served, and their families. 29/07/2025 Video Workforce development Adolfo Hernandez shares his top five life lessons with Jack Parsons on My Duvet Flip Capita The newest episode of My Duvet Flip, the UK’s leading career show hosted by Jack Parsons, features a powerful conversation with our Group CEO, Adolfo Hernandez. 24/07/2025 2 mins read Insight Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development AI and inclusion: Breaking barriers and inspiring inclusion in work and learning Capita We consider how important it is for inclusion to built into the foundations of AI to avoid amplifying inequality. 23/07/2025 5 mins read Insight Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development Accessibility is not optional – it’s the future of AI Capita We look at how AI can remove barriers for people with disabilities, but only if inclusion is part of the design from day one. 23/07/2025 5 mins read Insight Telecoms, media & tech Artificial intelligence Customer experience Digital & technology Connecting the dots with AI: creating a superior end-to-end telecom customer experience Capita Our latest research report with Everest Group, explores why an integrated CX strategy is now a business imperative for telecom operators. 22/07/2025 2 Mins read Reports
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