Support that works. AI-enabled corporate helpdesk services that go beyond.
Fast, intelligent, people-focused solutions to keep your business moving forward.
Our teams need more than reactive IT support, they need intelligent, proactive helpdesk services that allow them to be consistently productive and connected. Capita’s corporate helpdesk solution delivers AI-enabled, people-focused support that resolves issues quickly, reduces IT overhead, and simplifies complexities.
Whether it’s tier 1–2 technical support, offline video submissions, or smart automation, our scalable offerings and intelligent workflows ensure your people get the help they need, when and how they need it.
24/7 multi-tier support, keeping even the most complex infrastructure running smoothly
Secure reliable and scalable IT care to ensure high compliance at every point
Zero downtime for critical systems, with instant, intelligent escalation for rapid problem resolution.
Rapid response time and point of sale support for round the clock operations.
85%
Our first contact resolution success rate
95%
Accuracy of our automatic ticket classification
90%
Our CSAT score
We combine deep operational expertise with cutting-edge technology to deliver helpdesk services that are:
Fast
Real-time resolution through chat, voice, and video
Smart
AI-assisted ticketing, routing, and knowledge surfacing
Human
Friendly, empathetic agents trained to support your culture
Flexible
Modular bundles tailored to your business’ needs
