Driving adoption of complex transformations through innovative learning interventions
Organisations are using technology to transform faster, and more frequently, than ever before. But adopting new platforms and technology requires skilled, engaged people, and with 1 in 4 of our workforce under-skilled, organisations currently only have a 30% success rate. That’s where we come in.
We work as an extension of your team, to make technological transformation successful. We take your transformation strategy (what you need to achieve), customer requirements (the reasons for change) & workforce needs (the skills & behaviours required), and use that to create an adoption pathway that engages, informs & upskills people in the new tools, processes and behaviours for sustained and effective adoption and measurable results.
Unlock transformation today through an adoption framework that works:
…managing complexity
Technology changes constantly, which means your adoption strategy should too. We embed AI and user-generated content into our approach, allowing resources to update in line with technology updates.
…proving adoption
A lack of data means a lack of transparency around how successful digital adoption has been. With our data expertise, we collate and present data throughout the digital adoption pathway that shows the true success of adoption – with transparent and measurable results.
…delivering at speed
Having a fully in-house team makes us efficient, and able to deliver rapidly. With access to data, AI & learning design experts, you have everything you need to adopt new technologies at pace.
Culture
Understanding & driving change: workshops with all levels of leaders to understand the motivations & story for change, and how leaders will live and breathe the change
Communications
Communicating change effectively: live workshops, digital learning & video to set the scene for change, and explain how it connects to the purpose of the organisation, and your role.
Personal pathways
Providing the skills you need to adopt change: introduction to the new technology & content directly related to your role, that shows you how to use it practically.
Knowledge base
On demand content to embed new skills: ‘how-to’ guides, nudges & user-generated content, to continuously drive adoption and sustain engagement.
Data
Tracking the success of adoption: combining learning & technology adoption data to highlight where either learning or technology needs to change and adapt to tackle pain points.
Embedding competence for a major UK urban law enforcement agency
Objectives: Embed confidence and competence within the law enforcement agency’s system.
Audience: 10,000 staff members, with training developed in a modular form so learners complete only the elements relevant to their roles.
Solution: We developed a large-scale, bespoke records management system, accompanied by 41 hours of digital content. This content is structured into individual topics related to specific system functionalities, such as case management, custody, investigation, intelligence, property, and stop and search. The e-learning was part of a blended solution that included classroom training, virtual classroom training, and post go-live support.
Our proven, best-practice instructional approach provided:
- Tell me / try it: System simulations to build confidence and provide hands-on practice before using the system in live and potentially dangerous situations.
- Assessments: All learners were assessed to demonstrate their competence against prescribed standards before being granted access to the new system.
