HR solutions

Expertise in process optimisation, data management, digital deployment and compliance, all designed around your employees.
Employee working from home on a call

Administering your HR function with agile, expert resources

For many organisations the burden of HR processes and compliance requirements make outsourcing the most efficient option for many core operations. Capita’s expertise in process optimisation, data management, digital deployment and compliance processes means we are best placed to service your unique requirements.

Our end-to-end services equip you with effective processes and procedures to futureproof your capabilities and manage your people's performance.

Tailored, flexible and focused solely on you, our specialist payroll and HR administration teams understand the problems you face. But more importantly, they also have proven experience to better manage your approach, putting the employee experience at the heart of what you do.

With combined experience of over 50 years in HR and payroll, we help you interpret regulations, improve the services to your employees and lower costs. We free you up to focus on core business.

1 in 4

people in the UK workforce is supported by one of our HR solutions or services

Our expertise



Our strong advantage is our tailored, agile and personal approach. Having developed an in-depth understanding across a range of sectors and businesses, we’ve built a fully-managed, flexible service that delivers exactly what you need in the following key areas:

  • Solution and delivery model design
  • Process optimization
  • Change management
  • Project support
  • Platform selection and deployment
  • Staff augmentation



As we’re not tied to one technology provider, we have the flexibility to choose the right platform for your needs, or to work with your existing IT estate to ensure organisational continuity in the following areas:

  • Platform deployment
  • Platform optimization and administration
  • Integration and API’s
  • Integrated RPA and AI
  • Analytic reporting
  • Other service enabling tech. (e.g. case management tools, ESS/MSS, etc.)
  • Payroll platform testing and support



  • Payroll query management
  • Payroll data inputs
  • Build to gross support/calculation
  • Time imports and issue resolution
  • On/Off-cycle processing (gross to net calc.)
  • Balance and reconciliation
  • Payroll controls
  • Payroll reporting
  • E Payslip functionality or hard copy distribution
  • GL maintenance and file creation



  • Compliance monitoring and interpretation
  • Platform statutory updates
  • Month/Quarter/Year end activities
  • FPS / EPS submission
  • Global mobility/EXPAT services
  • Audit support


Data and support services

  • HR data management
  • Travel and expense management
  • Telephony service
  • Pension AE
  • Time and Attendance system


Gold standard customer service

  • Efficient customer engagement processes
  • One named contact for every client
  • Reliable and accurate
  • Flexibility towards your deadlines

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