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Capita plc (‘Capita’) has appointed Gillian Chamberlain to lead the company’s operations and growth strategy in Ireland.

Gillian joins Capita’s Experience division from BT Ireland, where she was director of sales. Prior to BT, she worked for Hewlett Packard and IBM in a number of global and European leadership roles.

In her new role, Gillian will be responsible for delivering Capita Experience’s strategy to expand its digital offering – including cloud, AI and multi-lingual services – to further enhance customer experience and delivery for existing and prospective clients.

Capita is the market-leading customer experience business in Ireland, interacting with over 4.5m people across the country annually. The breadth of markets Capita Experience serves in Ireland – across financial services, telco, tech, media and multi-industry – provides a strong opportunity for growth with both existing clients and in new markets.

Examples of Capita’s cross-sector client base in Ireland include Bord Bia; Bord Gais Energy; the Department of Agriculture, Food and the Marine; Eircode; RTB (Residential Tenancies Board); and Vodafone.

Gillian Chamberlain, managing director of Capita Ireland, said:

“I am delighted to join Ireland’s leading customer experience business. My number one priority will be to deliver exceptional results for our clients, many of which are at the forefront of customer and service delivery in Ireland’s private and public sectors.

“As well as delivering for existing stakeholders, I look forward to amplifying the quality and value of our offering to prospective clients across a wide number of sectors.”

Bob Buiaroski, managing director for international markets at Capita, said:

“I am thrilled to welcome Gillian to Capita. With over 25 years’ customer management experience – including selling digital solutions to blue-chip clients in Ireland – Gillian is expertly placed to lead our company’s growth strategy in the country.

“Gillian’s appointment to a leadership position in a key international market supports our commitment as a business to improving gender diversity at all levels.”

For more information, please contact:

Media enquiries
Tel: 0207 654 2399

About Capita Experience

Capita Experience offers clients market-leading customer experience delivery and transformation. This includes capabilities in omni-channel contact, conversational AI, artificial intelligence solutions and data and insight. The division operates within both regulated and none regulated environments and across five sectors including financial services, telco, media and technology, utilities, retail and transport and government.

About Capita

Capita is a consulting, transformation and digital services business. Every day our 52,000 colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best, and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Further information can be found at:

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