Humanising digital CX: balancing automation and empathy Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy. Read more
CX in EMEA: The five defining trends of 2025 We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. Read more
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Newsroom Home Newsroom Search by keywords and/or using the filtering options Enter a keyword Industry Central government Critical national infrastructure Defence Education Financial services Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Topic Artificial intelligence Automation Business growth Citizen experience Climate change Collections Complaints management Contact centres Corporate information Customer communications & digital services Customer experience Data and analytics Digital & technology Learning & development Pensions Placemaking Procurement Productivity Property and infrastructure Public safety Resilience Responsible business Social care Social value Vulnerability Workforce development Central government Clear filter Showing 58 search results Central government Critical national infrastructure Defence Education Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Corporate information Newsroom Financial news Capita plc announces 2020 Full Year Results Capita plc announces our 2020 Full Year Results on 17 March. 17/03/2021 News Central government Education Corporate information Learning & development Newsroom Company news Capita appointed to £250m DfE early career teacher training framework Capita plc today announces it has been appointed to the Department for Education’s (DfE) Early Career Framework (ECF). The framework will see suppliers bid for up to £250m worth of work over four years. 01/03/2021 3 mins read News Central government Defence Corporate information Learning & development Public safety Newsroom Company news Capita celebrates key milestones under Defence Fire and Rescue Project contract Capita Fire and Rescue has taken on delivery of fire and rescue services at four new sites through its Defence Fire and Rescue Project (DFRP) contract with the Ministry of Defence (MoD), in the latest in a series of key contract milestones. 12/02/2021 2 mins read News Central government Corporate information Social value Vulnerability Newsroom Company news Capita wins contract to help jobseekers in Scotland made unemployed in the pandemic find work Capita plc today announces that it has won a new £21.7m contract to run the Job Entry Targeted Support (JETS) programme in Scotland. 02/02/2021 2 mins read News Central government Corporate information Newsroom Company news Capita secures contract with the Department for International Trade to support SME exporters Capita plc today announces it has secured a three-year, £2.6m contract with the Department for International Trade (DIT) to deploy a new digital platform to distribute grants to 7,600 British SME businesses. 25/01/2021 2 mins read News Central government Defence Corporate information Learning & development Newsroom Company news Capita signs contract to deliver Royal Navy training Further to the announcement of 18 December 2020 that Capita plc had been selected as the winning bidder to provide training services to the Royal Navy and the Royal Marines, Capita today confirms it has signed the contract. 11/01/2021 2 mins read News Pagination First page « First Previous page ‹ Previous … Page 6 Page 7 Current page 8 Page 9 Page 10 Next page Next › Last page Last »