Humanising digital CX: balancing automation and empathy Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy. Read more
CX in EMEA: The five defining trends of 2025 We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. Read more
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Newsroom Home Newsroom Search by keywords and/or using the filtering options Enter a keyword Industry Central government Critical national infrastructure Defence Education Financial services Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Topic Artificial intelligence Automation Business growth Citizen experience Climate change Collections Complaints management Contact centres Corporate information Customer communications & digital services Customer experience Data and analytics Digital & technology Learning & development Pensions Placemaking Procurement Productivity Property and infrastructure Public safety Resilience Responsible business Social care Social value Vulnerability Workforce development Pensions industry Clear filter Showing 26 search results Central government Critical national infrastructure Defence Education Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Corporate information Capita plc (Capita) first half in line with expectations and on track for the full year Capita Capita plc (Capita) first half in line with expectations and on track for the full year Trading performance 29/06/2022 2 mins News Pensions industry Corporate information Company news Capita Pension Solutions appoints new Chairman Capita Capita Pension Solutions Limited, part of Capita plc, has appointed Andrew Darfoor as Non-Executive Chairman following the departure of Babloo Ramamurthy, non-executive director (NED) and Chairman. 21/06/2022 3 Mins read News Central government Critical national infrastructure Defence Education Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Corporate information Capita plc Full Year Results 2021 Capita Announcement of Capita pc financial year 2021 full year results. 10/03/2022 5 mins read News Pensions industry Corporate information Data and analytics Company news Capita Pension Solutions and Intellica partner on data analysis ahead of pensions dashboard launch Capita Capita Pension Solutions and Intellica have extended their existing partnership to include data analysis for the forthcoming pensions dashboard. This follows the successful delivery of their market-leading data analysis solutions for pension schemes. 04/02/2022 3 Mins read News Pensions industry Corporate information Company news Capita Pension & Life Assurance Scheme appoints Russell Investments for fiduciary management mandate Capita plc is delighted to confirm on behalf of the Trustee that Russell Investments has been appointed as fiduciary manager to the Capita Pension & Life Assurance Scheme, after a competitive tender process. 29/09/2021 News Pensions industry Retail Telecoms, media & tech Utilities Corporate information Customer experience Company news Capita signs customer service contract renewal with the RSPCA Capita today announces it has signed a customer service contract renewal with the RSPCA for a further eight years. 22/09/2021 News Pagination First page « First Previous page ‹ Previous Page 1 Current page 2 Page 3 Page 4 Page 5 Next page Next › Last page Last »