Chief Growth Officer
Ismail is accountable for business development, sales and marketing company-wide, working to support our transformation and organic growth plans. He's responsible for the ongoing delivery of tech-enabled solutions to clients and driving change to secure Capita’s position as the digital transformation partner of choice. Ismail joined Capita in December 2018 from IBM where he led the Global Business Services division in North America. He was named as one of the top 100 most influential Black, Asian minority ethnic (BAME) leaders in the UK tech sector by board appointments firm Inclusive Boards, and specifically recognised within a group of five ‘highly commended disruptors’.
Executive Officer, Software
Chris joined Capita in November 2016. He leads our Software division, which comprises a group of diverse businesses creating digital and software solutions to make our clients' businesses more efficient and cost effective. Prior to Capita, Chris was Executive Director at Xchanging where he was responsible for Xuber, Xchanging’s Insurance Software division. Chris has over 30 years’ experience in the technology and software industry. He spent 17 years at Oracle, latterly as the global Senior Vice President of Oracle’s Independent Software Vendor and Java businesses.
Chief Financial Officer
Patrick joined Capita as Chief Financial Officer on 10 December 2018 and was appointed to the Board with effect from 1 January 2019. Prior to joining Capita, Patrick was Group Chief Financial Officer at the Go-Ahead Group. He has over 17 years of experience as a finance director at Board level in transport and infrastructure companies. Key to his role is setting financial strategy, policy and implementing a framework of business controls, aimed at providing the financial stability to support Capita’s transformation and sustainable growth.
Chief General Counsel
Claire is responsible for providing expert and strategic legal advice to the leadership team and Board. In particular her role focuses on risk exposure, liability, compliance and governance. Claire also plays an important part in leading best practice with regards to the nature and structure of our contracts. Claire joined Capita from the Daily Mail and General Trust plc, where she was General Counsel and Company Secretary, with additional responsibility for internal audit, risk, corporate responsibility and their group-wide change programme. Before that, Claire was General Counsel and Company Secretary at Inchcape Plc and General Counsel, EMEA for the Reuters Group.
Executive Officer, Customer Management
Aimie joined Capita in October 2019 as Executive Officer of Capita Customer Management. She oversees a division which works with high-profile clients across a range of sectors, from national charities to utility companies and world-class tech innovators. Aimie worked for more than 20 years at Accenture, holding a series of senior positions, including Chief Innovation Officer for UK and Ireland. She is a non-executive director of Learning Technologies Group. She is responsible for driving growth and innovation across the customer management division, which employs more than 30,000 people in the UK, South Africa and Europe.
Executive Officer, Technology Solutions
In November 2019, Mark was appointed to Executive Officer for Technology Solutions, formerly known as our IT & Networks division. Mark also has oversight of Capita’s IT function. Mark brings more than 30 years’ experience of transformation in the technology sector. Prior to Capita, he worked as Global Managing Director at Investment Services Group and was CEO of the Getronics Group. His experience includes sales growth and strategic change programmes in Europe, North America and Asia. Most recently, he led a start-up, Investment Services, based in London and New York, delivering IT services and solutions to private equity firms and privately owned companies.
Chief Transformation Officer
Garry joined Capita as Chief Transformation Officer in December 2017 and is responsible for developing, communicating and orchestrating the transformation programme for Capita. He works closely with the senior executive leadership team who have shared responsibilities in achieving this, and collectively achieving the right balance between short-term improvement and delivery of our long-term vision. Garry has a wealth of strong operations, programme and change management experience gained over his years working across six continents in close co-operation with clients, governments and business partners.
Executive Officer, People Solutions
Chantal joined Capita in October 2019 as Executive Officer for People Solutions. She leads the division which focusses on enabling public and private sector organisations to thrive in the future of work through solving complex human capital challenges. She is responsible for ensuring we deliver the right consulting, technology and digitally enabled services to achieve better business outcomes. Prior to joining Capita, Chantal spent 23 years working for Willis Towers Watson, where she most recently held the position of Managing Director and Head of Human Capital and Benefits, Western Europe.
Chief Corporate Development Officer
Rupert is responsible for strategy, investor relations and mergers and acquisitions. He has more than 20 years’ experience of capital markets and corporate transactions. Prior to joining Capita in January 2018, Rupert worked at Amec Foster Wheeler between 2013-2017, where he was also a member of the executive committee. He was a senior member of the team that put in place a corporate refinancing and operational turnaround plan, before its agreed takeover by Wood plc. Prior to AFW Rupert was a director in the UK investment banking team at Deutsche Bank for 15 years.
Corporate Affairs Director
Katja is responsible for Capita’s internal and external communications, including employee engagement and public affairs. She is a member of the Executive Committee, providing strategic guidance as we work to reposition Capita in the marketplace and create an organisation where our people are proud to work. Katja brings with her a wealth of valuable experience. She was Group Head of External Affairs at HSBC where she was responsible for external communications, public affairs and sustainability. Prior to joining HSBC, Katja was Deputy Director-General at the Confederation of British Industry (CBI) and led CBI’s policy development and advocacy work in the UK and internationally.
Chief Executive Officer
Jon was appointed Chief Executive Officer on 1 December 2017 with the remit to manage and develop Capita’s business to achieve the Company’s strategic objectives. Before joining Capita, Jon was Chief Executive Officer of the multi-national consultancy, engineering and project management business, Amec Foster Wheeler. Prior to that, he had a 20-year career at Halliburton Company Inc, where he held a number of senior roles, including Senior Vice President. His background very much reflects Capita’s core proposition as he has spent his career developing, selling and deploying technology-led services to enable clients to have smarter processes and create more efficient organisations.
Chief People Officer
Will joined Capita in April 2018 as Chief People Officer, a new role created to support and deliver the HR and people strategy, which is closely aligned to the wider business strategy and on-going transformation plan. He is responsible for implementing the foundations to drive the future HR and people agenda, supporting and advising the organisation to evolve Capita’s culture and ways of working for our employees. Will has over 20 years of Human Resources experience, as well as a great track record in leading large teams through demanding and complex organisational transformations. Prior to joining Capita, Will was Chief People Officer at Amec Foster Wheeler.
Executive Officer, Government Services
Andy is Executive Officer for our Government Services division which delivers technology-enabled services for a range of central government, local authority, health and wider public-sector clients. This includes a number of high-profile contracts such as the Congestion Charge for Transport for London. Prior to Capita Andy was President of Global Government at FTSE-listed Inmarsat. He also had leadership roles at Airbus, BAE Systems Avionics and Harris Corporation.
Chief Digital Officer
Serge is driving our digital strategy and innovation, so we can focus on delivering cutting-edge technologies to clients. Prior to joining Capita in December 2018, Serge was Digital Innovation Director at Aviva. He was responsible for identifying emerging technology trends and business models, and developing new digital services across the Group's markets in Europe, Asia and North America.
Executive Officer, Specialist Services
As Executive Officer, Jim is helping us to provide a diverse range of services to private and public sector clients. Since joining Capita in July 2012 he has run a number of businesses and divisions across the Education, Health and Financial sectors. Jim was previously part of the UK Executive team of Sopra Steria.