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Capita’s multi-channel and cross-departmental customer service for FC Bayern Munich

Capita has provided FC Bayern Munich’s customer services since 2017, using a multi-channel and cross-departmental customer service concept.

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Optimising automation to serve citizens with greater speed and efficiency

Local authorities are optimising automation to serve citizens with greater speed and efficiency

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Improving the customer communication cycle for Southern Water

Read how Capita helped Southern Water improve the customer communication cycle with its Hybrid Mail Solution.

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Local government

Creating growth and prosperity in North Shields through ambitious design and development

Find out how we’re supporting North Tyneside Council with its plans to transform the town centre and riverside into a smaller, more appealing, vibrant destination.

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Using smart technology to monitor CO2 in East Renfrewshire schools

We helped East Renfrewshire use smart sensors and the Scottish Wide Area Network (SWAN) to support students’ physical wellbeing

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Supporting job seekers in Scotland back into work

Find out about our work in Scotland with the Department for Work and Pensions (DWP) to place newly unemployed people into jobs as part of their JETS programme.

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Citizen experience

Working with TfL to keep London moving

Together with Transport for London (TfL) we're tackling transports' biggest challenges and enabling 34 million people around the UK to travel safely, efficiently and sustainably.

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Central government

Helping police forces to prevent crime through tracking technology

We worked with the Metropolitan Police using our electronic monitoring services to track and locate people suspected of breaching their conditions of release.

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Local government

Using automation technologies to simplify council tax support

Find out how we helped the Anglia Revenues Partnership to streamline the process for Universal Credit claimants to access Council Tax support.

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Central government

Supporting the justice system through smart technology solutions

Capita are supporting with the roll-out of Alcohol Monitoring - a new form of electronic tagging to rehabilitate people who’ve committed alcohol-driven crimes.

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Helping a large water company enhance experience

Our partnership with Severn Trent has given their customers a better experience and aided with debt collection.

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Keeping thousands of homes and residents safe

Find out how our software is allowing the Peaks & Plains Trust to plan their compliance activity effectively, work more efficiently and make more informed decisions.

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Central government

Collaborating to enable digital Scotland

We’re committed to working together with Commsworld to support Scotland’s digital strategy with technology and a focus on enabling citizen-focussed outcomes.

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Central government

Carbon neutral goals: supporting Lancaster University’s planning application process for a solar farm

We applied our experience in managing large, complex applications to process planning for Lancaster University’s solar farm through to formal determination.

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Central government

Expert clinical training for mass testing

We partnered with the DHSC Test and Trace programme to rapidly upskill the public so lateral flow asymptomatic testing could be carried out at scale.

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Central government

Helping people save for retirement for a more financially secure society

Since 2011, Capita has partnered with The Pensions Regulator to deliver automatic enrolment, employing 150 staff and operating a multi-channel customer contact centre to deliver direct communications to every employer in the UK. As a result, saving for a pension has become the norm, with 22.9 million people now saving into a workplace pension.

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