Healthcare professional using laptop and mobile

Healthcare

Giving Australians access to trusted healthcare advice during Covid-19

Healthdirect Australia is supported by Capita’s healthcare technology, delivering a range of innovative telehealth services.


UK fire fighter in fire engine responding to emergency

Public safety

Responding to emergencies more effectively with technology-enabled collaboration

We’re helping neighbouring fire services to work together to ensure people get the emergency help they need as quickly as possible.


Customer on the phone with laptop

Customer experience

Working with Barnet Council to transform customer experience

As customer interaction and access requirements have evolved, there’s more demand than ever for local authorities to provide digital services.


Gas boiler engineer

Central government

Providing remote gas safety advice and support services for the public and gas engineers throughout the Covid-19 pandemic

Maintaining services to deliver critical gas safety guidance to keep the public safe.


Customer service rep at home using headset

Central government

Continuing to provide UK employers Automatic Enrolment support throughout the Covid-19 pandemic

Mobilising a resilient and responsive workforce in less than 2 weeks to ensure minimal disruption to customer services.


Lancaster, UK

Local government

Clearing the building control backlog at Lancaster City Council

We’re helping Lancaster City Council to efficiently administer their building regulation applications.


Building inspection

Local government

Helping Hyndburn Council to build safer communities with high quality building control resource

Our resilience service is helping Hyndburn Council achieve their statutory building control responsibilities by inspecting buildings and dangerous structures rapidly and reliably.


Customer service rep working from home

Technology

Putting the customer first by anticipating a response to lockdown in the heart of the city

Capita supports AEGIS London with the provision of IT services in response to Covid-19, allowing the business to continue trading successfully.


Insight-What are the challenges and opportunities of new technology in the housing sector?

Environmental

Making houses warmer and more energy efficient with the Green Deal initiative

We’ve helped to make over 25,000 houses warmer and installed 15,000 new energy efficient measures, reducing the human impact on the environment and saving money for end users.


Overhead London skyline

Customer experience

Providing customer service excellence to a key London borough

In 2017, a key London authority commissioned Capita’s customer service team to deliver out of hours customer service support to its citizens.


A view over the city of Norwich, in Norfolk, England,

Local government

Driving a county-wide tech transformation

While residents and visitors often delight in what can be a slower pace of life, Norfolk's largest public sector organisation is looking to catapult the county into the technology fast lane.


Office workers looking at tech

Healthcare

How remote clinical coding helps to share the coding burden and reduce costs

A leading teaching hospital in the north of England was facing a significant challenge in maintaining a full workforce of full-time accredited clinical coders.


College student walking on college grounds

Further education

Responding to students’ changing needs with UNIT-e

More than 26,000 students come from across the city and surrounding areas to study at Edinburgh College each year.


Customer Service

Customer experience

Delivering improved 24/7 emergency support to citizens through shared services

Capita’s out of hours call handling services is making sure council residents receive the right help, quickly and efficiently, at any time of the day or night.


Customer service rep

Local government

Supporting residents with faster housing benefit processing times

We helped the London Borough of Bexley achieve its fastest ever processing time of housing benefit claims and changes of circumstances.


Trafford, UK

Local government

Supporting regeneration for the people and the place of Trafford through planning expertise

We’ve helped Trafford Council with a major and complex planning application which will see more jobs created for residents, as well as an improvement to their local area.


UK fire engine

Public safety

Delivering quicker response times for London Fire Brigade

Since London Fire Brigade started using Capita’s VISION mobilising system they’ve been reaching incidents more quickly.


Student typing on laptop

Further education

Transforming college admissions with UNIT-e

Whether you want to be a script writer, fitness instructor, improve your English or study degree level computing, Gloucestershire College can help.


Contact our careers team (hidden)

Central government

Supporting the launch and operation of the world’s largest Ultra-Low Emission Zone (ULEZ)

Since launch in April, ULEZ has reduced NO2 emissions in London by 20%, protecting Londoners from harmful levels of pollution.


Gas boiler engineer

Central government

Keeping UK homes and businesses gas safe since 2009

Back in 2007, the Health & Safety Executive (HSE) conducted a review of the domestic gas safety regime and identified a case for change.