Climate change hub

As a purpose-led, responsible business, Capita is committed to its responsibility in the fight against climate change. We are dedicated to reducing our environmental impact and supporting our clients and suppliers to do the same - and as a business of over 52,000 people across the world, we know that if we work together, we can make a real difference.

To out more about our plans for full net zero, click below to visit the climate change hub.

We provide essential services that impact the lives of millions of people

We want to use this platform to do the right thing, mobilising the strength of our networks and the expertise of our people.

Responsible business is integral to our company purpose, operating model and strategy. It demonstrates how we are acting as a force for good – creating better outcomes – for today, for tomorrow and for generations to come.

 

Responsible business strategy

We want to use this platform to do the right thing, mobilising the strength of our networks and the expertise of our people.

Responsible business is integral to our company purpose, operating model and strategy. It demonstrates how we are acting as a force for good – creating better outcomes – for today, for tomorrow and for generations to come.

Quotes from Capita

Jon Lewis
Jon Lewis

CEO, Capita PLC

 

Once our purpose was set, it was integral to demonstrate to our stakeholders how serious we were about being purpose-led. This meant executing on our purpose deeds – such as paying the Real Living Wage; fairly and openly paying our taxes; exceeding the requirements set by the prompt supplier payment code; improving our colleague parental benefits; or defining and having approved our Net Zero targets. We also were the first FTSE signatory of the Good Business Charter because we believed in what it stands for, and its 10 components provide all organisations with operating principles that I believe should define how all businesses work. Demonstrating fairness, equity, integrity, and environmental responsibility should be the norms by which we must live, not just aspire to.

 

What does it mean to be purpose-led? What does it mean to be a responsible business? And what does it mean to value people, society and the environment as much as profit?

 

For me, it’s about the big decisions you need to make as a company. To be truly purpose-led, you will have to make some harder choices than companies who (perhaps) focus solely on profit, and in the short-term, some of those choices may seem counterintuitive. But I, like many people I work with in Capita, believe that this approach is not only the right thing to do, we believe it delivers long-term, sustainable benefit to our (and your) business. In short, the hard choices you make now will pay dividends in the future.

 

Caitlin Kinsella - Head of Engagement , Inclusion and Responsible Business
Caitlin Kinsella

Head of Engagement , Inclusion and Responsible Business

Responsible business

Selected stories

London skyline

Why it's vital to be a purpose-led business

Caitlin Kinsella shares why being a purpose-led business has to be at the top of agenda.

Girl flying a kite

Achieving net zero

Check out our report on the public’s clarity, connectivity, and comprehension of #netzero, and how to drive behavioural changes in communities

Moving train

Decarbonising transport

In our report, we reveal insightful findings on the public’s clarity, connectivity and comprehension of net zero

Our awards

Responsible Business indices and accreditations

Armed forces covenant employer recognition scheme silver award logo

Good Business Charter logo
Ecovadis silver award logo
The Princes responsible business network logo

Discover more

Capita's supplier charter

Capita has produced its first ever ‘supplier charter’, outlining how it operates and works together with its 35,000 suppliers.

Download

Resources and reports

Download our reports, policies and resources relating to our corporate responsibility programmes.

Find out more

Our stories

Read our latest responsible business stories to find out how Capita is working to create better outcomes for our people, our communities and our environment.

Learn more

Our latest news

Company news
04/04/2022
In April 2022, as we share our updated gender pay gap data, we continue to acknowledge that our gap is not satisfactory. However, as we said following International Women’s day (LINK) – we don’t shy away from this; we are aware and transparent about the gap, our reasons for having one, and what we’re doing about it.

Company news
03/03/2022
Following the Russian state’s invasion of Ukraine, which Capita deplores and condemns, the Ukrainian people continue to experience unimaginable horrors.

Company news
19/07/2019
Capita chief executive Jon Lewis has underlined the company’s commitment to prompt payment of suppliers at a meeting hosted by the Chancellor at Number 11 Downing Street.
Read more
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