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2025 was the year we accelerated our journey to become the UK’s leading AI-enabled business process outsourcer. Watch our video which tells the story of Capita in 2025

Chief AI and Product Officer Sameer Vuyyuru reflects on the rapid transformation of Capita in the last 12 months.

Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy.

We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections.

Discover how strategic procurement maximises third -party spending, aligns with organisational goals, and ensures long-term success.

Insights and real-world examples from Capita’s Future Gov Summit on how AI is being used in public sector, what’s working, and what’s needed to scale success.