CX in EMEA: The five defining trends of 2025 We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. Read more
Driving business value through procurement Discover how strategic procurement maximises third -party spending, aligns with organisational goals, and ensures long-term success. Read more
Four Councils extend partnership with Capita to deliver essential community services Hart District Council, Havant Borough Council, South Oxfordshire District Council, and Vale of White Horse District Council have extended their Capita contract.
Capita extends relationship with Samsung UK to provide support for consumer customers Capita today announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.
Four Councils extend partnership with Capita to deliver essential community services Hart District Council, Havant Borough Council, South Oxfordshire District Council, and Vale of White Horse District Council have extended their Capita contract.
Capita extends relationship with Samsung UK to provide support for consumer customers Capita today announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.
Four Councils extend partnership with Capita to deliver essential community services Hart District Council, Havant Borough Council, South Oxfordshire District Council, and Vale of White Horse District Council have extended their Capita contract.
Capita extends relationship with Samsung UK to provide support for consumer customers Capita today announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.
Four Councils extend partnership with Capita to deliver essential community services Hart District Council, Havant Borough Council, South Oxfordshire District Council, and Vale of White Horse District Council have extended their Capita contract.
Capita extends relationship with Samsung UK to provide support for consumer customers Capita today announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.
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