You’re involved in some of the most pivotal moments in your customers’ lives – from helping them to work from home, talk to loved ones, browse the internet, purchase a new phone, or supporting them during financial difficulty. They’re all moments that really matter. So how can you make them perfect?
Just as telecoms, media and technology (TMT) companies move from being providers of technology to having a more meaningful purpose in people’s lives, the bond between them and their customers is increasingly under threat. The reality is that people’s connection to their provider isn’t just physical, it’s emotional – and fragile.
We understand this. We’re trusted by service providers and technology clients to navigate the unique and evolving challenges of a complex, regulated industry as we help them build richer, more rewarding customer relationships, all the while aligning to those all-important moments.
From our consulting-led digital services to introducing automation at scale and applying our powerful data and analytics tools to help you understand and predict behaviour, we’re transforming our telecoms clients’ businesses from the inside out. As your strategic partner, we help you reinvent yourself as a people-centred brand, rather than a technology business, focused on your purpose as inclusive, responsible enablers of a better-connected future for everyone.
In numbers: Capita and the telecoms, media and technology industry
#1 Ofcom rated provider
for customer service for 7 years in a row