Share fraud and unsolicited mail

We believe you’ve made a sound decision by investing in Capita plc and want to help you protect that investment.

Whether you’re looking for guidance on anti-fraud measures, advice on protecting your identity, or to cut down on the amount of junk mail you receive, we hope you’ll find the information below useful.

New mail and cold calls: how to protect yourself and what to do if you’re a victim of fraud

A number of scams related to shares, binary options or pensions take the form of investors being cold-called and offered over-priced or non-existent investments (such as shares) or free pension reviews, designed to move money from the pension funds into high-risk investment schemes.

What you should do

If you receive such a request you should check the Financial Services Register of the Financial Conduct Authority (FCA) to ensure firms are authorised or registered. You can then report the scam to the FCA either by calling 0800 111 6768 or using their reporting form.

If you think you have lost money to fraud, you should report it to Action Fraud online or on 0300 123 2040.

Details of any share dealing facilities that Capita endorses will be included in Company mailings. If you deal with an unauthorised firm, you will not be eligible to receive payment under the Financial Services Compensation Scheme. Find out more about the FCA's Be ScamSmart campaign and how to avoid investment scams on the FCA website

Unsolicited mail: how to control the amount of unsolicited mail you receive

We’re legally obliged to make our register of members available, subject to a proper purpose test, to the public. As a consequence of this some shareholders might receive unsolicited mail.

Shareholders wishing to limit the amount of such mail should contact the Mailing Preference Service:

Identity theft: how to protect your Capita plc shares

• Keep all Capita correspondence in a safe place or destroy correspondence by shredding.
• When changing address, inform MUFG Corporate Markets.
• If a letter from MUFG Corporate Markets is received regarding a change of address and you have not moved, contact MUFG Corporate Markets immediately.
• Consider having your dividends paid directly into your bank or building society account to reduce the risk of the cheque being intercepted. You can request and complete a Request for Payment of Dividends Form and send it to MUFG Corporate Markets or register online using our share portal. Additional information can be obtained from MUFG Corporate Markets.
• On changing bank or building society account, inform MUFG Corporate Markets of the details of the new account and respond to any letters MUFG Corporate Markets send to you about this.
• When buying or selling shares deal only with brokers registered in your country of residence or the UK.