Client Relationship Director: Pensions Consulting

Responsibilities Include:

• Understands the client requirements for the sectors supported, working with our workforce management teams to ensure forecasting and planning meets with client demands and our strategy/approach to customer experience and the design and process improvement activity which underpins this, supports the strategic direction of the client
• Attend service reviews with the clients
• Works with the MI teams to provide qualitive data insights for our clients
  Continuously review processes and ensures the implementation of operational best practice

Skills, Knowledge and Experience

• DB Pensions Consulting experience
• Experience in a client relationship or account management role
• Strong communication skills and the ability to articulate information clearly and concisely including complex technical requirements
• Excellent people management skills, ability to mentor and coach a team
• Establish, monitor and feedback standards of performance and behaviour to meet client requirements
• Meticulous about presentation, you will ensure that the communication to clients’ is of the highest quality both in terms of detail and accuracy
• Ability to develop and manage your team to their full potential

About Capita Pension Solutions

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function.  We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services.  We have ambitious objectives and plans for 2026 and beyond.

What’s in it for you?

•  23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.  

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work .