Customer Advisor
Job ID: 10113765
Cape Town
Permanent
Office Based
The Home move campaign aims to deliver outstanding customer service for those relocating. Its main objectives are to facilitate seamless transitions, maintain the current customer base, and attract new clients while promoting Energy Services products.
Home move agents manage data for domestic accounts during customer relocations involving ScottishPower. This involves processing changes to moves, including date alterations and meter readings, and reversing transactions when necessary.
Additionally, agents seek opportunities to sell extra fuels and promote Energy Services products.
Job Description
- Strong proficiency in both written and spoken English communication,
- Time Management: balancing various tasks is crucial.
- Active Listening: Comprehending customer inquiries and concerns
- Ability to manage complex situations.
- Problem Solving: Being resourceful and quick-thinking is essential.
- Communication Skills: Ensuring communication is clear and to the point.
- Adaptability: Being able to adjust to various customer personalities and scenarios is important.
- Customer-Centric Approach:
- Prioritizing the customer is a key skill.
- Moderate to advanced computer skills and proficiency in system navigation
- Sales through service.
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
