Head of Personal Lines
Job ID: 10115299
Little Island
Permanent
Work From Home
Capita Experience is seeking a dynamic and strategic Head of Personal Lines to lead and expand its Personal Lines division. This senior Capita Experience is seeking a Head of Personal Lines to lead the delivery of CBI-regulated insurance services in a dynamic, internationally delivered environment.
This is an exciting opportunity for a motivated professional with CIP and APA-level qualifications and a strong foundation in operational and leadership roles, looking to take the next step in their career, to gain or grow their international experience.
This is a remote-based position with travel required to Cork and occasional travel across Europe, you’ll be responsible for performance delivery and customer success.
In partnership with peers across Europe, you will drive a strong risk culture that enables the delivery of compliant, high-quality customer experiences.
You will engage regularly with clients and play a key role in ensuring regulatory compliance and service excellence, while actively supporting the execution of a dynamic transformation roadmap, guiding the team toward a blended model of human and digital service delivery.
This role sits at the intersection of client success, operational execution, and regulatory assurance, offering long-term career progression, exposure to complex regulated services, and the chance to shape future-ready capabilities in a digitally evolving sector.
Job Description
Key Qualifications, Behaviours & Capabilities
- CIP, QFA or APA Qualified in General Insurance, with at least 3 years experience in a Minimum Competence Code Controlled Function CF1 or CF7 role.
- 3+ years of management experience in the insurance industry.
- Strong leadership, client relationship, and change management skills.
- Experience in contact centre operations, forecasting, and technology.
- Confident communicator with a hands-on, proactive approach.
- Commercially focused with the ability to deliver results.
- Excellent negotiation and relationship management skills.
- In-depth knowledge of the Irish insurance market and regulatory environment.
- Strategic thinker with the ability to manage day-to-day operations.
What’s In It For You
- Competitive salary
- 22 days annual leave
- High street discounts
- Pension scheme
- Opportunities to grow and develop your career
If this role sounds of interest, please click on apply and a member of the Talent Acquisition Team will be in touch to discuss your application further.
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.