Junior Team Leader with German

Your responsibilities:

• Driving the quality and quantity of outputs from all assigned customer associates

• Ensuring customer associates develop the required specialist knowledge, communication requirements and process knowledge to deliver the best results.

• Control of deployment times (e.g. duty roster, breaks)

• Productivity: target achievement regarding operational, project-specific key figures

• Leading the customer associates via meetings and follow-up sessions on corresponding target agreements regarding the quality and quantity of work and work behavior.

• Performance management and maintaining adherence to required standards, processes, and workflows

• Follow-up and control of quality assurance

• Conducting employee reviews

• Maintaining project documentation and the associated tools

• Planning and follow-up (reviews) of training courses for customer associates

• Organizing and implementation of team meetings and briefings

• Preparing of required reports and presentations

Our Requirements:

• Proven experience as a Team leader, preferably in BPO environment

• Fluency in German (C1) 

• Good level of English (B2+) would be considered an advantage

• Customer-oriented thinking and acting

• Excellent organization and communication skills

What’s in it for you:

• Food stamps

• Additional medical insurance

• Friendly work atmosphere and positive environment

• A multinational environment, with strong ties to UK business culture

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Ready to make an impact? Apply now and be part of a team that values your skills, supports your growth, and celebrates your success.

About Capita:
Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Capita is a leading business services provider with over 34,000 employees, operating in the UK, Europe, India and South Africa.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.