Lead HR & Payroll Functional Analyst
Job ID: 10114047
Home-Based - GBR
Permanent
Work From Home
Join Capita Public Service as a Lead HR & Payroll Services Functional Analyst
Capita is seeking an experienced Lead HR & Payroll Services Functional Analyst to deliver the design and implementation of HR and Payroll services for a strategic client programme. This is a unique opportunity to shape high-quality service delivery and user experience in a multi-phase transformation initiative.
Reporting to the Capita Operations Workstream Lead, you will play a leading role in the development of Capita’s HR & Payroll service design, ensuring alignment with client requirements and Capita’s solution capabilities. You’ll manage a team of Functional Analysts & SMEs, contribute to the Capita Service Blueprint and Operating Model, and oversee the creation of Standard Operating Procedures and test scripts. Your work will be central to delivering a seamless, user-centric service experience across Capita and its strategic client.
Ready to lead a high-impact programme and shape the future of HR & Payroll service delivery? Apply now!
Job Description
What you’ll be doing
Lead the creation of Capita’s Service Blueprint and High-Level Operating Model for HR & Payroll
Facilitate workshops with client and third-party SMEs to integrate service elements and resolve design conflicts
Develop detailed service designs with a focus on user experience and operational quality
Provide input to training and testing teams to ensure alignment with service procedures
Ensure service design aligns with Capita and ERP solution capabilities to minimise bespoke development
Present service design updates in End-User Forums and facilitate stakeholder consensus
Participate in daily stand-ups and cross-functional meetings to address service design issues
Lead Payroll Parallel Run exercises to validate service readiness
Oversee service transition planning and execution, including dress rehearsals and live cutover
Support operational rollout and resolve service-related issues during early service life
What we’re looking for
Essential Skills & Experience
Extensive experience in leading HR & Payroll service design and implementation in shared service environments
Strong background in enterprise-wide service design across people, process, technology and data
Experience in multi-party, client-facing delivery programmes
Knowledge of Government Digital Service (GDS) methodology and service lifecycle
Experience in service transition planning, execution and risk mitigation
Familiarity with ERP platforms and technical solution alignment
Experience in testing strategy, scenario development and execution
Proven ability to lead post-transition hypercare and support strategies
Strategic and commercial thinker with strong problem-solving skills
Desirable Skills & Experience
Experience with Oracle Fusion ERP implementations
Background in user experience-based service design
Familiarity with WCAG 2.2 Accessibility standards and testing tools
Experience developing service design templates and UX methodologies
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences
What’s in it for you?
Salary of up to £72,500 plus benefits
Home-based position
23 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
🤝 Customer first, always🧑💻 Fearless innovation✅ Achieve together💙 Everyone is valued
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com
We’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.