Job description:
Capita Pension Solutions Ltd’s (CPSL) purpose is to work as one team creating better outcomes for members today, tomorrow, and when they need us. CPSL is an FCA Regulated Pensions business responsible for the delivery of core pensions administration and consulting services to over 400 clients and 6m pension scheme members. Customers have turned to Capita Pension Solutions for >50 years because of the superior service provided to scheme members.
As a core member of the Capita Pension Solutions Leadership Team, this role will be instrumental in ensuring that we deliver on our key client promises today whilst also helping to drive our wider Pensions strategy. All whilst being mindful of our FCA Regulation and framework and the Pensions Regulator (as regulator of our pension scheme clients).
The Pensions Delivery COO will be responsible for delighting our Pensions clients and members through engaging our delivery teams, delivering operational excellence, driving Capita’s gross margin, and delivering what we have contracted with our clients.
The core objective for the Pensions Delivery COO is to deliver all client’s KPIs through strong leadership, effective planning and resource optimisation leading to a gross margin which can be maximised. The leader will have direct responsibility for all operational staff delivering services into clients in CPSL. The role holder will demonstrate thought leadership around Best in Class delivery and cutting-edge operational practices.
As a member of the leadership team, the Delivery COO will role model our values and behaviours to ensure that colleague experience is at the heart of how we do business, and act as a catalyst to drive diversity of thought.
