Senior Learning Services Functional Analyst
Job ID: 10114053
Home-Based - GBR
Permanent
Work From Home
Join Capita Public Service as a Senior Learning Services Functional Analyst
Capita is seeking an experienced Senior Learning Services Functional Analyst to support the design and implementation of learning services for a strategic client programme. This is a unique opportunity to contribute to a multi-phase transformation initiative focused on delivering high-quality, user-centric service design.
Reporting to the Capita Recruitment & Learning Services Functional Lead, you will assist in the development of Capita’s Learning Services service design, ensuring alignment with client requirements and Capita’s solution capabilities. You’ll work closely with functional teams, contribute to the Capita Service Blueprint and Operating Model, and support the creation of Standard Operating Procedures and test scripts. Your work will help ensure a seamless user experience across Capita and its strategic client.
Ready to help shape the future of Learning Services delivery in a major transformation programme? Apply now!
Job Description
What you’ll be doing
Contribute to the creation of Capita’s Service Blueprint and High-Level Operating Model for Learning Services
Assist in developing detailed service designs with a focus on user experience
Participate in workshops with client and third-party SMEs to support service integration
Provide input to training and testing teams to ensure alignment with service procedures
Support alignment of service design with Capita and ERP solution capabilities
Present updates in the End-User Forum and gather feedback for iterative design
Attend daily stand-ups and cross-functional meetings to support progress and issue resolution
Respond to client and third-party queries regarding service design alignment
Support quality assurance of service design and compliance with standards
Contribute to service transition planning and dress rehearsals
Assist in resolving service-related issues during early operational rollout
What we’re looking for
Essential Skills & Experience
Experience in Service Design and Operating Model development for Learning Services
Background in shared service environments and multi-party implementation programmes
Understanding of phased service transitions and interim operating states
Proactive problem-solving and issue resolution skills
Experience supporting service transition and testing activities
Ability to align service design with out-of-the-box technical capabilities
Desirable Skills & Experience
Experience with Government Digital Service (GDS) methodology
Experience with Oracle Fusion ERP implementations
Familiarity with WCAG 2.2 Accessibility standards and testing tools
Background in user experience-based service design
Awareness of political and regulatory complexity in public service delivery
Understanding of digital accessibility, inclusion and ethics
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences
What’s in it for you?
Salary of up to £57,500 plus benefits
23 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
🤝 Customer first, always🧑💻 Fearless innovation✅ Achieve together💙 Everyone is valued
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
