Senior Pensions Technician
Job ID: 10113754
Permanent
Work From Home
Senior Pensions Technician
Home Based
This role requires enhanced security clearance, one of the main factors is a minimum 5 years UK residency - please only apply if you have this.
We are looking for 5 Senior Pensions Technicians to support the operations team on complex case work. As well as technical DB pension calculations experience you will have a passion for identifying, designing and implementing process improvements with a focus on operational readiness ensuring we have a positive training and coaching environment so we are continually improving the customer experience.
Job Description
Responsibilities include:
- Support the team on complex casework, high value cases and complaints.
- Process all events in accordance with agreed working practices in order to meet deadlines and costing of non-standard projects.
- Lead on projects linking in with all key stakeholders within the department or business areas.
- Actively represent the team in department and company activities and projects.
- Test and sign off processes and calculations, ensuring work is completed in line with service level agreements and scheme rules.
- Understand the importance of continuous improvement and be able to collate and interpret data to seek opportunities to improve the customer experience, challenging current processes
- Design and implement process improvements
- Provide input into development / training action planning
- Adapt to varying demands and complex workloads with a commitment to ensure tasks are completed to deadline whilst maintaining excellent levels of quality
- Participate in and promote good team communication and share knowledge and expertise with other team members
What are we looking for
- Strong technical pensions knowledge in DB pension schemes
- Experience of manual / complex pensions calculations
- Ability to use Microsoft Office Applications including excel and be comfortable with vlookups and macros
- Ability to identify the need for change and process improvements and contributing to driving that change forward across teams
- Strong team work ethic, with experience coaching and mentoring others
- Strong communication skills
- Strong analytical and data-analysis skills
About Capita Pension Solutions
At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2025 and beyond.
What’s in it for you?
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work .
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
