Team Leader with French

Your responsibilities:

• Driving the quality and quantity of outputs from all assigned customer associates

• Ensuring customer associates develop the required specialist knowledge, communication requirements and process knowledge to deliver the best results.

• Control of deployment times (e.g. duty roster, breaks)

• Productivity: target achievement regarding operational, project-specific key figures

• Leading the customer associates via meetings and follow-up sessions on corresponding target agreements regarding the quality and quantity of work and work behaviour.

• Performance management and maintaining adherence to required standards, processes, and workflows

• Follow-up and control of quality assurance

• Conducting employee reviews

• Maintaining project documentation and the associated tools

• Planning and follow-up (reviews) of training courses for customer associates

• Organising and implementation of team meetings and briefings

• Preparing of required reports and presentations

Our Requirements:

• 1 year of proved experience on a Team Leader/Manager position in the BPO sector

• Fluency in French (C1) 

• Good level of English (B2+)

• Customer-oriented thinking and acting

• Excellent communication skills

What’s in it for you:

• Food stamps

• Additional medical insurance

• Friendly work atmosphere and positive environment

• A multinational environment, with strong ties to UK business culture

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:
Click ‘Apply now’ to fill out our short application form, so that we can find out more about you.

About Capita
Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Capita is a leading business services provider with over 55,000 employees, operating in the UK, Europe, India and South Africa.
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.