Capita is a leading provider of business process services, driven by data, technology and people. We are one of Europe’s leading outsourcing companies operating in the field of customer management, digitalization and the delivery of communication services.
We have branches in the UK, Ireland, Germany, Switzerland, Poland, India and South Africa. After the opening of our first Bulgarian branch in Plovdiv, we now have team members operating in both Plovdiv and Sofia.
During our journey of growth, we have set among our key priorities to establish Capita Bulgaria as a trustworthy employer, offering unmatched employment standards, transparency and a caring people-centered culture.
Let’s grow together!
Our values are the guiding principles that drive behaviour, shape our culture, and steer our strategic direction.
After extensive collaboration with colleagues globally through workshops, listening sessions, and surveys, we have co-created new values that represent Capita at its best.
We innovate boldly, to grow better together…
Our values are:
Customer first, always: We prioritise our customers in everything we do, working hard to exceed their expectations with exceptional service.
Fearless innovation: We love bold ideas and adopt the best solutions to continuously improve, working at pace to serve our customers and communities better.
Achieve together: We believe in the power of collaboration and being open, working together, holding each other to account to reach our shared goals.
Everyone is valued: We create a welcoming and inclusive environment where everyone feels valued and empowered to succeed.
- attractive salary above local market ranges
- initial and further upskilling training
- additional healthcare insurance and food vouchers
- unmatched referral bonus system
- relocation assistance available
- German or French level - C1 or above
- excellent communication and organisational skills
- motivation and flexibility
- passion for helping people
- support customers through different channels
- analyse and solve customers’ queries
- work with information on administrative and technical requests
- develop your skillset and growth professionally
- work in a team-spirited and international environment
The whole HR team works closely with the hiring managers to ensure a smooth and well-structured selection process for all candidates.
What happens after you apply?
HR screening call
Discuss the role with our recruitment team
Language validation
Complete written tasks, if applicable
Team fit interview
Meet the hiring managers for the final interview
Final feedback
Receive your feedback after your Team fit interview
Onboarding documents
Provided acceptance of your job offer, submit the required documents
Join us in our journey of growth, where we constantly seek opportunities to learn and to teach. Here we welcome people’s differences and proactively encourage diverse input, while delivering reliability using our tried and tested processes.
At Capita, we design our solutions with people in mind!
Capita Experience CEO and Divisional People Director meeting members of the Capita Bulgaria Team ⤴
