India is where you’ll find our largest multi-client service centre. Over 5,200 experienced colleagues work across four modern offices, delivering back-office administration, front-office customer care and technology services.
Our four offices are based in Mumbai, Pune and Bangalore and offer state-of-the-art IT infrastructure and facilities. Our teams deliver a wide range of services to over 20 prestigious UK clients and work across multiple sectors.
Our opportunities range from back-office customer service to HR shared services, and from webchat management to web content and development. From our finance teams to our tech and automation experts, our teams have a broad range of expertise in the digital back office space and have a mature practice in research and consulting. Join us to grow your career and find out why Capita has been officially certified as a Great Place to Work.
1.6 million
➥ Calls handled
3.4 million
➥ Web-chats and messages answered
43.2 million
➥ Back-office transactions processed
![](/sites/g/files/nginej291/files/2023-06/Capita_Website_Benefits_Personal%26FamilyMedicalInsurance_CHOSEN.jpg)
Personal & family medical insurance
![](/sites/g/files/nginej291/files/2023-06/Capita_Website_Benefits_PersonalAccidentCover_CHOSEN.jpg)
Personal accident cover
![](/sites/g/files/nginej291/files/Capita_Website_Benefits_Icons_3_LifeAssurance_New.jpg)
Life assurance cover
![](/sites/g/files/nginej291/files/2023-06/Capita_Website_Benefits_Icons_2_BuyExtraHoliday_New.jpg)
Paid time off
![](/sites/g/files/nginej291/files/2023-06/Capita_Website_Benefits_Icons_8_HeaslthAssessment_New.jpg)
Health risk profiling
![](/sites/g/files/nginej291/files/2023-06/Capita_Website_Benefits_WellbeingSupport_CHOSEN_0.jpg)
Wellbeing support
![](/sites/g/files/nginej291/files/2023-06/Capita_Website_Benefits_Performance-basedBonus_CHOSEN%20%282%29.jpg)
Performance-based bonus
![](/sites/g/files/nginej291/files/2023-06/Capita_Website_Benefits_GiftofLeaveOption_CHOSEN.jpg)
Gift of leave option
The safety of our employees is the highest importance for us – that’s why we use best-in-class technology to operate our transport services:
- we operate a pickup and drop-off service for all day shift employees from a central location
- for employees working night shifts between 9:30pm and 7am, we offer a home pickup & drop-off service
- to ensure the safety of our female colleagues, a guard is employed to escort the last female employee drop off.
Vikhroli, Mumbai
This is our corporate office and works with clients in telecoms, logistics, finance and Life & Pensions. We offer services in back office and webchat operations, and our finance and HR shared services are also based out of this office.
![Vikhroli, Mumbai Vikhroli, Mumbai](/sites/g/files/nginej291/files/2022-10/My%20project%20-%202022-10-27T170819.261.jpg)
![Tower 10, Magarpatta, Pune Tower 10, Magarpatta, Pune](/sites/g/files/nginej291/files/2022-10/My%20project%20-%202022-10-27T171233.366.jpg)
Tower 10 & SEZ, Magrapatta, Pune
Both offices are located in the Magarpatta district. In Tower 10, our colleagues work with clients across a wide range of sectors from insurance and utilities, and they deliver both back-office and web chat customer services.
In our SEZ office, we support our operations within the retail space, with services in back-office administration, web chat and phone-based customer care.
Prestige Shanti Niketan (PSN), Bangalore
In our Bangalore office, we’re delivering back-office and web chat capabilities to the life and pensions, and utilities sectors.
![Prestige Shanti Niketan (PSN), Bangalore Prestige Shanti Niketan (PSN), Bangalore](/sites/g/files/nginej291/files/2022-10/Prestige%20Shantiniketan__440129718.jpg)
![Apply](/sites/g/files/nginej291/files/styles/icon_card/public/2023-03/Capita_Website_CandidateJourney_1_APPLY-100x100.jpg.webp?itok=UT18QVNW)
Apply
Apply online through our recruitment system
![HR screening](/sites/g/files/nginej291/files/styles/icon_card/public/2023-04/Capita_Website_CandidateJourney_2_SCREENING.jpg.webp?itok=g-iuEVvf)
HR screening
Discuss the role with our recruitment team
![Assessment Centre](/sites/g/files/nginej291/files/styles/icon_card/public/2023-03/Capita_Website_CandidateJourney_4_PRE-EMPLOYMENTSCREENING_0.jpg.webp?itok=QYCYa6Ce)
Assessment Centre
Language assessments and technical test if applicable
![Functional round](/sites/g/files/nginej291/files/styles/icon_card/public/2023-03/Capita_Website_CandidateJourney_3_INTERVIEW_100x100.jpg.webp?itok=NCVXi4Aj)
Functional round
Operational focused interview
![onboarding](/sites/g/files/nginej291/files/styles/icon_card/public/2023-03/Capita_Website_CandidateJourney_5_ONBOARDING_100x100.jpg.webp?itok=ousxuw4h)
Vetting checks and onboarding
Submit your employment documents and join the team