India is where you’ll find our largest multi-client service centre. Over 5,200 experienced colleagues work across four modern offices, delivering back-office administration, front-office customer care and technology services.

Our four offices are based in Mumbai, Pune and Bangalore and offer state-of-the-art IT infrastructure and facilities. Our teams deliver a wide range of services to over 20 prestigious UK clients and work across multiple sectors.

Our opportunities range from back-office customer service to HR shared services, and from webchat management to web content and development. From our finance teams to our tech and automation experts, our teams have a broad range of expertise in the digital back office space and have a mature practice in research and consulting. Join us to grow your career and find out why Capita has been officially certified as a Great Place to Work.

In numbers: Capita India at a glance


1.6 million

➥ Calls handled


3.4 million

➥ Web-chats and messages answered


43.2 million

➥ Back-office transactions processed


Personal & family medical insurance
Personal accident cover
Life assurance cover
Paid time off
Health risk profiling
Wellbeing support
Performance-based bonus
Gift of leave option

Travel to work

The safety of our employees is the highest importance for us – that’s why we use best-in-class technology to operate our transport services:

  • we operate a pickup and drop-off service for all day shift employees from a central location
  • for employees working night shifts between 9:30pm and 7am, we offer a home pickup & drop-off service
  • to ensure the safety of our female colleagues, a guard is employed to escort the last female employee drop off.

Our locations



Vikhroli, Mumbai

This is our corporate office and works with clients in telecoms, logistics, finance and Life & Pensions. We offer services in back office and webchat operations, and our finance and HR shared services are also based out of this office.
Vikhroli, Mumbai
Tower 10, Magarpatta, Pune



Tower 10 & SEZ, Magrapatta, Pune

Both offices are located in the Magarpatta district. In Tower 10, our colleagues work with clients across a wide range of sectors from insurance and utilities, and they deliver both back-office and web chat customer services.
In our SEZ office, we support our operations within the retail space, with services in back-office administration, web chat and phone-based customer care.




Prestige Shanti Niketan (PSN), Bangalore

In our Bangalore office, we’re delivering back-office and web chat capabilities to the life and pensions, and utilities sectors.
Prestige Shanti Niketan (PSN), Bangalore

Recruitment process summary – the steps involved



Apply online through our recruitment system

HR screening

HR screening

Discuss the role with our recruitment team

Assessment Centre

Assessment Centre

Language assessments and technical test if applicable

Functional round

Functional round

Operational focused interview


Vetting checks and onboarding

Submit your employment documents and join the team

Typical roles

Find out about some of our typical roles - simply toggle the + to see more:

    These roles include:

    • esponding promptly to customer enquiries.
    • communicating with customers through various channels. - voice /chat /e-mail
    • acknowledging and resolving customer complaints. 
    • communicating and coordinating with colleagues as necessary.
    • providing feedback on the efficiency of the customer service process.
    • ensuring customer satisfaction and providing professional customer support.


    These roles include:

    • providing leadership, training, and supervision for employees
    • managing projects, meet deadlines, and input operational information into computer systems as appropriate
    • ensuring all new employees are properly trained and inducted into the company’s culture
    • maintaining and developing internal support and call centre quality standards
    • providing evaluations with meaningful and constructive feedback
    • discussing and explaining feedback with agents in regular meetings
    • analysing customer service metrics (e.g. CSAT, FRT, IQS) and how the support team’s performance affects KPIs
    • creating strategies to improve support KPI
    • shelping agents improve their performance with specific instructions and constant suppor;
    • mapping the need for training and onboarding programs and initiating these projects
    • monitoring customer service performance at a agent and team level.






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