In the dynamic world of customer service and CX, change can be the only constant and adaptability becomes pivotal for organisational success.

Anne Marie will be joined by expert guest contributors, Gillian Chamberlain, MD at Capita Ireland and Nicole Roelvink, Capita’s Divisional People Director, who’ll be offering a preview of findings and trends from this new research where we’ll discuss:

  • Enhanced Customer Satisfaction and Loyalty: Learn how adept change management cultivates trust, minimises disruptions, and ensures seamless customer experiences, ultimately boosting satisfaction and loyalty.
  • Competitive Advantage Strategies: Explore actionable strategies to build a resilient organisation, providing a strategic edge in the ever-change service and CX market.
  • Unleashing Organisational Potential: Equip your team with the skills and mindset needed to confidently embrace change. Foster innovation, exceed expectations, and unlock your organisation's full potential.

Register now to better understand how to embrace change as a means to navigate challenges and uncover opportunities for your organisation.

Start date: 26 Mar 2024 11:00

End date: 26 Mar 2024 12:00

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